Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 05 Jul 2024 15:04:27 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Antoinette Charles

Customer Order Number: 200011874838224

Purchase Order No: 108918123360781

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Piece Comforter Set Microfiber Navy Blue Bed in a Bag Hypoallergenic Reversible with Side Pockets Bed Sets for Queen Bed, Bed Size: Queen, Actual Color: Blue/129158108

Agent message:   Hello this is Adnan from Walmart.com, reaching out on behalf of Antoinette. They are calling with regards to their order that was marked as delivered but never received. They are requesting for a replacement to be sent out as they have already checked their address and cameras. Kindly assist them further with their request, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team