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Date: Wed, 03 Jul 2024 22:08:53 +0000
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Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200012040353838
 #Ref 20240702003123274
From: Katie Oakes <c-8CE057DAE3304340A932944079898936@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"auto">Hello,=C2=A0</div><div dir=3D"auto"><br></div><div dir=3D=
"auto">I would love to be sent the same towels but in the correct color (ta=
upe, not gray) please. Thank you!</div><div><br><div class=3D"gmail_quote">=
<div dir=3D"ltr" class=3D"gmail_attr">On Wed, Jul 3, 2024 at 10:09=E2=80=AF=
AM Designer Living Inc. &lt;<a href=3D"mailto:s-8CE057DAE3304340A9329440798=
98936@relay.walmart.com">s-8CE057DAE3304340A932944079898936@relay.walmart.c=
om</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margi=
n:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-l=
eft:1ex;border-left-color:rgb(204,204,204)"><p>Hello Katie-</p><p><br></p><=
p>We apologize for the wrong item that you have received. We would like to =
offer you a full unit replacement or a 50% discount for the total price of =
the item that you have ordered. We will proceed on processing your request =
once we hear back from you.</p><p><br></p><p>You also have a choice to retu=
rn the item and we will refund you in full once we have received the return=
ed item.</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p=
><a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designer=
living.com</a></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p><img></p><p>=
<img></p><p><br></p><p><br></p><p>On Wed, Jul 3, 2024 at 7:13=E2=80=AFAM De=
signer Living Inc. &lt;<a href=3D"mailto:s-8CE057DAE3304340A932944079898936=
@relay.walmart.com" target=3D"_blank">s-8CE057DAE3304340A932944079898936@re=
lay.walmart.com</a>&gt; wrote:<br></p><blockquote class=3D"gmail_quote" sty=
le=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:soli=
d;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>Hello=C2=A0Katie/=
 Walmart-</p><p><br></p><p>Thank you for your email. Can you provide us the=
 actual photo of the item and the item packaging that you have received?</p=
><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a href=3D=
"mailto:info@designerliving.com" target=3D"_blank">info@designerliving.com<=
/a></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc=
=2E,=C2=A0</p><p><br></p><p>Katie Oakes w=
ants to connect with you for the ord=
er below:</p><p><br></p><p><strong> Customer Order Number</strong>:=C2=A0 2=
00012040353838</p><p><strong> Purchase Order No</strong>:=C2=A0 10891781341=
6422</p><p><strong> Reason for Contact: </strong>=C2=A0Where is my order</p=
><p><strong> Item name/number:</strong>=C2=A0 INK+IVY Nova Cotton Dobby Slu=
b 6-Piece Towel Set, 30x54&quot;/16x28&quot;/13x13&quot;, Taupe/1461268858<=
/p><p><br><br></p><p><strong>Customer Message</strong>:<br></p><p>Hello, I =
ordered taupe and received gray towels. I=E2=80=99m extremely dissatisfied =
and disappointed as I ordered these just in time to host guests and they ar=
e the wrong color and cannot be used. Please let me know how you will fix t=
his as soon as possible. Thank you</p><p><br></p><p><strong>What you need t=
o do now:</strong></p><p>1. Reply to this message to contact the customer, =
and do so within 48 hours, per the guidelines outlined in the <a href=3D"ht=
tps://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_R=
equirements" target=3D"_blank">Marketplace Seller Customer Care Requirement=
s.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</blockquote></div></div>
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