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Date: Mon, 24 Jun 2024 15:38:42 +0000
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Subject: Re: Message from Walmart.com Customer: Ask a question, 200011825286336 #Ref
 20240617003423023
From: gail laporte <c-06ECEA74C4E644F9AB4C81DB5014D2C3@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<p dir=3D"ltr">This should read reshipped not reshaped </p>
<br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon=
, Jun 24, 2024, 8:37 AM Gail Laporte &lt;<a href=3D"mailto:gailronlaporte@g=
mail.com">gailronlaporte@gmail.com</a>&gt; wrote:<br></div><blockquote clas=
s=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pad=
ding-left:1ex"><p dir=3D"ltr">Just wondering what the status is on this ord=
er and when can I expect to get my items reshaped as I have already paid fo=
r them </p>
<br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon=
, Jun 17, 2024, 11:20 AM Designer Living Inc. &lt;<a href=3D"mailto:s-06ECE=
A74C4E644F9AB4C81DB5014D2C3@relay.walmart.com" target=3D"_blank" rel=3D"nor=
eferrer">s-06ECEA74C4E644F9AB4C81DB5014D2C3@relay.walmart.com</a>&gt; wrote=
:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bor=
der-left:1px #ccc solid;padding-left:1ex"><p style=3D"margin-top:5px;margin=
-left:0in;background:white"><span style=3D"font-family:&#39;Arial&#39;,sans=
-serif;color:black">Hello Gail/ Walmart-</span></p><p style=3D"margin-top:5=
px;margin-left:0in;background:white"><span style=3D"font-family:&#39;Arial&=
#39;,sans-serif;color:black">=C2=A0</span></p><p style=3D"margin-top:5px;ma=
rgin-left:0in;background:white"><span style=3D"font-family:&#39;Arial&#39;,=
sans-serif;color:black">Thank you for your email. We are sorry to hear your=
 order has not arrived. Unfortunately, we cannot see further into FedEx&#39=
;s system as to why there have been no scans for this package; therefore, w=
e have opened a lost package investigation with FedEx. Generally, this will=
 take anywhere between 1-8 business days to resolve; however, it can be com=
pleted sooner. Once FedEx completes their investigation, they will notify u=
s of the results; and we in turn will contact you with an update. We apprec=
iate your patience while the investigation is in progress. Thank you!</span=
></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left:0in"><span st=
yle=3D"font-family:&#39;Arial&#39;,sans-serif;color:black">=C2=A0</span></p=
><p style=3D"margin-top:5px;margin-left:0in;background:white"><span style=
=3D"font-family:&#39;Arial&#39;,sans-serif;color:black">Sincerely,</span></=
p><p style=3D"margin-top:5px;margin-left:0in;background:white"><span style=
=3D"font-family:&#39;Arial&#39;,sans-serif;color:black">Giselle</span></p><=
p style=3D"margin-top:5px;margin-left:0in;background:white"><span style=3D"=
font-family:&#39;Arial&#39;,sans-serif;color:black">Designer Living Custome=
r Service</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-lef=
t:0in;background:white"><span style=3D"color:black"><a href=3D"mailto:info@=
designerliving.com" rel=3D"noreferrer noreferrer" target=3D"_blank"><span s=
tyle=3D"font-family:&#39;Arial&#39;,sans-serif">info@designerliving.com</sp=
an></a></span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designe=
r Living Inc.,=C2=A0</p><p><br></p><p>gail laporte wants to connect with yo=
u for the order below:</p><p><br></p><p><strong> Customer Order Number</str=
ong>:=C2=A0 200011825286336</p><p><strong> Purchase Order No</strong>:=C2=
=A0 108916247986525</p><p><strong> Reason for Contact: </strong>=C2=A0Ask a=
 question</p><p><strong> Item name/number:</strong>=C2=A0 Madison Park Sign=
ature Splendor 100% Cotton Tufted 3000 GSM Reversible Bath Rug 21x34&quot;,=
 Charcoal/5525265677</p><p><br><br></p><p><strong>Customer Message</strong>=
:<br></p><p>This is a priority escalation from Walmart Customer Care Servic=
es. We are reaching out on behalf of =C2=A0 Gail laporte=20
 The customer called the customer service line because they did not receive=
 the item

Order number from Walmart: =C2=A0200011825286336

Item name: =C2=A0Madison Park Signature Splendor 100% Cotton Tufted 3000 GS=
M

Please process a full refund/replacement for the item since they did not re=
ceive the order that they have purchased. We are giving you 24-48 hours for=
 you to give them any satisfactory response on this email. Thank you!</p><p=
><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to thi=
s message to contact the customer, and do so within 48 hours, per the guide=
lines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?art=
icle=3D000006402#Customer_Service_Requirements" rel=3D"noreferrer noreferre=
r" target=3D"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</blockquote></div>
</blockquote></div>
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