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Date: Wed, 29 May 2024 18:45:23 +0000
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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 20240529003122735
From: shirley williams <c-E48BDFDBD52E48F4AADA1ADB0809A5BD@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"auto">I ordered this and hD been holding it. My house was damag=
ed=C2=A0 in a storm and we were repairing 3 bedrooms. I only opened it this=
 morning and noticed the 3 bad places on it. I will not order again.=C2=A0<=
/div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">O=
n Wed, May 29, 2024, 1:52 PM <a href=3D"mailto:info@designerliving.com">inf=
o@designerliving.com</a> &lt;<a href=3D"mailto:s-E48BDFDBD52E48F4AADA1ADB08=
09A5BD@relay.walmart.com">s-E48BDFDBD52E48F4AADA1ADB0809A5BD@relay.walmart.=
com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"marg=
in:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr"=
>
    <div> You have a message from Designer Living Inc. - Walmart.com =C2=A0=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>=C2=A0200011455372547</div>
    <div><b> Item: </b>=C2=A0 Madison Park Poly Slub Full/Queen Comforter S=
et with Decor Pillow 4-Piece Floral Print All Season Bedding Set, Black, Si=
ze: Full/Queen, Actual Color: Black </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello Shirley=C2=A0/ Walmart-</p><p>=C2=A0</p><p>Thank you for you=
r email. Upon further investigation, the item was delivered on=C2=A012/11/2=
3. Unfortunately, your refund request is past both Walmart and Designer Liv=
ing&#39;s 30-day refund policy period; for this reason, we are unable to ho=
nor your request at this time.</p><p>=C2=A0</p><p>Sincerely,</p><p>Kyle</p>=
<p>Designer Living Customer Service</p><p><a href=3D"mailto:info@designerli=
ving.com" target=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a><=
/p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.=C2=A0</p><p><=
br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Cust=
omer Care, contacting you on behalf of the customer for the order below. Th=
e customer is receiving a copy of this message.</p><p><br></p><p><strong> C=
ustomer Name:</strong>=C2=A0shirley williams</p><p><strong>Customer Order N=
umber:</strong>=C2=A0200011455372547</p><p><strong>Purchase Order No:</stro=
ng>=C2=A0108834219162658</p><p><strong> Reason for Contact: </strong>=C2=A0=
Damaged/Missing Parts/Not Received</p><p><strong> Item name/number: </stron=
g>=C2=A0 Madison Park Poly Slub Full/Queen Comforter Set with Decor Pillow =
4-Piece Floral Print All Season Bedding Set, Black, Size: Full/Queen, Actua=
l Color: Black/1942315907</p><p><strong> Agent message: </strong>=C2=A0 Hi =
seller, customer wanted to have a refund for the item because she just open=
 the package and it was damaged. Please update the customer via email at <a=
 href=3D"mailto:shirleyk0807@gmail.com" target=3D"_blank" rel=3D"noreferrer=
">shirleyk0807@gmail.com</a>. Thank you!</p><p><br></p><p><br></p><p><stron=
g>What you need to do now:</strong></p><p>1. Reply to this message to conta=
ct the customer, and do so within 48 hours, per the guidelines outlined in =
the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#C=
ustomer_Service_Requirements" target=3D"_blank" rel=3D"noreferrer">Marketpl=
ace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczEFqxCAUBuDTxGX4fdGoCxcmZqAwi9KewNHnVMg4kIYpvX2hF_iKT3WaFQv20kgDEAzEl59=
oJmg7S4vkjEkM3OwtFZ1rBlESzRNIQZOTBhLT6BxVlmo2Vcuaix4UDt7T7_iT9kc6zjE_H6L13A=
r38634TdklXuISNW3KXlQIMcgQF1i4oJcoDt96fQ4Khb_bvfOxt1fr93_n9Ou6vg9T-Nyu1-1Dv=
Dz9BQAA___D9jmK"></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczEtOhEAQANDT0EtSXVT_FrVoaCZxYTR-DlBC4XSEMUGi4fYmc4E3syydJz=
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npsuD--vb0-P44v5ZfwPAAD__7xuOIo">
</blockquote></div>
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