Subject: Re: Re: Message from Walmart.com Customer: Give feedback, 200011729971381 #Ref 20240502003222177
From: Andrea Bennett <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sat, 04 May 2024 00:30:50 +0000

Hi Giselle,

The problem is that I haven’t received the refund so Walmart sent me to you guys. It was said to be refunded to a gift card but the balance on the gift card remains $0.

Please advise,

Andrea

On Fri, May 3, 2024 at 2:59 PM Designer Living Inc. <[email-masked]> wrote:

Hello Andrea/ Walmart-

Thank you for your email. Upon checking with your Order No: 200011729971381/ Purchase order No: 108906299417856, the item has been refunded successfully. Kindly try to check your bank to see the amount that has been refunded. Thanks!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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FEDEX tracking number 271926806264

On Thu, May 2, 2024 at 1:46 PM Designer Living Inc. <[email-masked]> wrote:

Hi Andrea/ Walmart -

Thank you for your email. We checked our cases here and we found out that we did not receive any return item coming from you. How did you process the return item? If so? Kindly provide the return tracking number via FedEx? We're more than happy to assist you if you can provide the information that we need.

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Andrea Bennett wants to connect with you for the order below:

Customer Order Number:  200011729971381

Purchase Order No:  108906299417856

Reason for Contact:  Give feedback

Item name/number:  INK+IVY Mila Cotton Printed Curtain Panel With Chenille Detail and Lining, Taupe, 50x84"/449923952

Customer Message:

hi, please provide details , where is my refund.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team