On Tue, Apr 30, 2024 at 10:23=E2=80=AFAM Designer Livin= g Inc. <s-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com> wrote:=

Hello=C2=A0<= span>Lori-

Thank you for your em= ail. We have successfully refunded your order. Please allow 2-3 business da= ys for the refund amount to reflect on your account.
Sincerely,
Kyle
= Designer Living
info@designerliving.com
=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

Hi Kyle,
Just checking in to see where my refund is= at since it's been over 15 days since I sent it back. Can you give me = an update?=C2=A0
Thank you!
Lori

On Thu, Mar 2= 8, 2024 at 10:36=E2=80=AFAM Designer Living Inc. <s-1BBF4= F979F564C798B370878EF5C12B1@relay.walmart.com> wrote:
Hello Lori-
= =C2=A0
Thank you for your email. Per our Designer Living Return = Policy, returns must be made within 30 days of the delivery date.=C2=A0
=
=C2=A0
As a one-time customer courtesy, we will accept y= our return. Please see the return label attached on this email. Please note= return shipping is the customer=E2=80=99s responsibility.=C2=A0=C2=A0
<= p style=3D"margin:5px 0px;color:rgb(0,0,0);font-family:sans-serif;font-size= :16px">=C2=A0
Once a return has been received our warehouse insp= ects all returns, to ensure that items are not damaged etc., and are in the= ir original packaging.=C2=A0 They will then process return paperwork and fo= rward to our Customer Service team with the authorization to process the re= fund.=C2=A0 The whole process takes approximately 10-15 business days from = the date it is received at our warehouse.=C2=A0=C2=A0
=C2=A0
=
Once your refund has been processed you will be notified by email.<= /p>
=C2=A0
Sincerely,
Kyle
Desi= gner Living
Info@designerliving.com

On Thu, Mar 28, 2024 at 9:22= =E2=80=AFPM Lori Wells <c-1BBF4F979F564C798B370878EF5C12B= 1@relay.walmart.com> wrote:
Kyle,
I went through my emails and on my Walmart = account and no there is no record of me asking what to do with it not=C2=A0= being delivered when I got the=C2=A0email saying it was delivered when I wa= s chatting with Walmart customer service.=C2=A0 I didn't think to take = a screenshot because I never had an issue with Walmart taking care of any i= ssues.=C2=A0 I would even take a credit to purchase something else from you= as I had already spent $40 on another shower curtain and don't need th= is one. I did not take it out of the plastic sleeve it came in.=C2=A0 It is= brand new.=C2=A0 Is there anyway you can change the exchange/return to be = open so=C2=A0that I can return this to you? Walmart said I could not return= it to them when I went to the store and had to go through you with the Com= pany sending me a label and returning to a FedEx store or UPS.=C2=A0=C2=A0<= /p>
Please let me know. It's a lot of money and I understand good qua= lity but I would=C2=A0be willing to purchase other products. I just don'= ;t need another curtain now.=C2=A0
Thank you for considering an excep= tion to your policy of 30 days.=C2=A0
Lori

On Wed, Mar 27, = 2024 at 1:06=E2=80=AFPM Designer Living Inc. <s-1BBF4F979= F564C798B370878EF5C12B1@relay.walmart.com> wrote:
Hello Lori-

Than= k you for that information. Can you provide us screenshots or records of yo= ur conversation with Walmart customer service? Becasue in the Designer Livi= ng system there are no records that shows interaction with you. We just nee= d to validate the claim in order for us to provide you with a proper resolu= tion.=C2=A0

Thank you.

Sincerely,
K= yle
Designer Living
info@designerliving.com

=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
Well that is unfortunate. Like I said I tried to get in touch with W= almart and Fed ex to find out where it was since I was told it was delivere= d on the 23rd. =C2=A0 I was told by Walmart to continue to wait a few days = to see if it was delivered to the wrong address or if a notice came earlier= than expected due to weather even though it didn=E2=80=99t have delivery. = It did not show up on my porch until February 28.=C2=A0

Se= nt from my iPhone

On Mar 27, 2024, at 10:49=E2=80= =AFAM, Designer Living Inc.
=EF=BB=BF
Hell= o Lori/=C2=A0 Walmart -=C2=A0

Thank you for your email.=C2= =A0 After reviewing your order, we noted that your order was delivered on 2= /23/24 at 1:18 PM.=C2=A0 With FedEx tracking number: 271137226405, please c= heck the link for additional info. https://www.fedex.com/fedextrack/?trknbr=3D271137226405&trkqua= l=3D12027~271137226405~FDEG.

=C2=A0As per our Designer= Living Return Policy, returns must be made within 30 days of the delivery = date.=C2=A0 We regret to inform you that your return request for Order no. = 200011742461010/ Purchase order No: 108905068617683=C2=A0 =C2=A0has been de= nied.

After careful review, we found that the item you att= empted to return did not meet the criteria outlined in our return policy. U= nfortunately, we are unable to accept returns for items that do not meet th= ese guidelines.

We understand that this may be disappointi= ng, and we apologize for any inconvenience this may have caused you.=C2=A0<= /p>

Thank you for your understanding in this matter.
Best regards,

Jerson
Designer Living Custome= r Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Desi= gner Living Inc.,=C2=A0

Lori Wells wants to connect with y= ou for the order below:

Customer Order Number:=C2=A0 200011742461010
Purchase Order No:=C2= =A0 108905068617683
Reason for Contact: =C2=A0Ask a= question
Item name/number:=C2=A0 Madison Park Dono= van Embroidered Shower Curtain, Black, 72x72"/5039235008

Customer Message:
I need to return this = shower curtain. It came late. I had reached out to say it shows it was deli= vered but it wasn=E2=80=99t. I was told to wait a few days to see if it wou= ld be delivered. It finally showed up 5 days later. By this time I had gott= en something else since I had company. Went to return this and they said I = need to contact the seller. On my Walmart account it=E2=80=99s says March 2= 4 last day to return but it came 5 days after it said it was delivered. Can= you please help me return this ?

What you need to= do now:
1. Reply to this message to contact the customer, a= nd do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements= =2E
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team

--
Lori Wells, Director of the
Gl= adstone School and Public Libraries,
District Testin= g=C2=A0Coordinator= ,
= =C2=A0and Credit Recovery Mentor
300 South 10= th Street
Gladstone, MI=C2=A0 49837
<= strong>906-789-8451
=C2=A0

Lori Wells, Director of the

Gladstone School and Public Libraries,

District Te= sting=C2=A0Coordinator,

=C2=A0and Credit Recovery Mentor

300 Sout= h 10th Street

Gladstone, MI=C2=A0 49837

906-789-8451

=C2=A0

3D""