On Thu, Mar 28, 2024 at 10:36=E2=80=AFAM Designer Living In= c. <s-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com> wrote:
=

Hello Lori-
=C2=A0
Thank you for you= r email. Per our Designer Living Return Policy, returns must be made within= 30 days of the delivery date.=C2=A0
=C2=A0
As a one-= time customer courtesy, we will accept your return. Please see the return l= abel attached on this email. Please note return shipping is the customer=E2= =80=99s responsibility.=C2=A0=C2=A0
=C2=A0
Once a ret= urn has been received our warehouse inspects all returns, to ensure that it= ems are not damaged etc., and are in their original packaging.=C2=A0 They w= ill then process return paperwork and forward to our Customer Service team = with the authorization to process the refund.=C2=A0 The whole process takes= approximately 10-15 business days from the date it is received at our ware= house.=C2=A0=C2=A0
=C2=A0
Once your refund has been p= rocessed you will be notified by email.
=C2=A0
Sincer= ely,
Kyle
Designer Living
Info@designerliving.com

On Thu, Mar 28, 2024 at 9:22=E2=80=AFPM Lori Wells <c-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com> wrote:=

Kyle,
I went through my emails and on my Walma= rt account and no there is no record of me asking what to do with it not=C2= =A0being delivered when I got the=C2=A0email saying it was delivered when I= was chatting with Walmart customer service.=C2=A0 I didn't think to ta= ke a screenshot because I never had an issue with Walmart taking care of an= y issues.=C2=A0 I would even take a credit to purchase something else from = you as I had already spent $40 on another shower curtain and don't need= this one. I did not take it out of the plastic sleeve it came in.=C2=A0 It= is brand new.=C2=A0 Is there anyway you can change the exchange/return to = be open so=C2=A0that I can return this to you? Walmart said I could not ret= urn it to them when I went to the store and had to go through you with the = Company sending me a label and returning to a FedEx store or UPS.=C2=A0=C2= =A0
Please let me know. It's a lot of money and I under= stand good quality but I would=C2=A0be willing to purchase other products. = I just don't need another curtain now.=C2=A0
Thank you = for considering an exception to your policy of 30 days.=C2=A0
Lori

On Wed, Mar 27, 2024 at 1:06=E2=80=AFPM Designer Living Inc. &= lt;s-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com&= gt; wrote:
He= llo Lori-

Thank you for that information. Can you provide = us screenshots or records of your conversation with Walmart customer servic= e? Becasue in the Designer Living system there are no records that shows in= teraction with you. We just need to validate the claim in order for us to p= rovide you with a proper resolution.=C2=A0

Thank you.
<= p>
Sincerely,
Kyle
Designer Living
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Well that is unfortunate. Like I sa= id I tried to get in touch with Walmart and Fed ex to find out where it was= since I was told it was delivered on the 23rd. =C2=A0 I was told by Walmar= t to continue to wait a few days to see if it was delivered to the wrong ad= dress or if a notice came earlier than expected due to weather even though = it didn=E2=80=99t have delivery. It did not show up on my porch until Febru= ary 28.=C2=A0

Sent from my iPhone

On Mar 27, 2024, at 10:49=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello Lori/=C2=A0 Walmart -=C2=A0

Thank you for your email.=C2=A0 After reviewing your order, we noted t= hat your order was delivered on 2/23/24 at 1:18 PM.=C2=A0 With FedEx tracki= ng number: 271137226405, please check the link for additional info. https://www.fedex.com/fedextrack/= ?trknbr=3D271137226405&trkqual=3D12027~271137226405~FDEG.
=C2=A0As per our Designer Living Return Policy, returns must be mad= e within 30 days of the delivery date.=C2=A0 We regret to inform you that y= our return request for Order no. 200011742461010/ Purchase order No: 108905= 068617683=C2=A0 =C2=A0has been denied.

After careful revie= w, we found that the item you attempted to return did not meet the criteria= outlined in our return policy. Unfortunately, we are unable to accept retu= rns for items that do not meet these guidelines.

We unders= tand that this may be disappointing, and we apologize for any inconvenience= this may have caused you.=C2=A0

Thank you for your unders= tanding in this matter.

Best regards,

Jer= son
Designer Living Customer Service
info@designerliving.com
=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.,=C2=A0

L= ori Wells wants to connect with you for the order below:

<= strong> Customer Order Number:=C2=A0 200011742461010
Purchase Order No:=C2=A0 108905068617683
Reason f= or Contact: =C2=A0Ask a question
Item name/number:<= /strong>=C2=A0 Madison Park Donovan Embroidered Shower Curtain, Black, 72x7= 2"/5039235008

Customer Message:<= br>
I need to return this shower curtain. It came late. I had reached= out to say it shows it was delivered but it wasn=E2=80=99t. I was told to = wait a few days to see if it would be delivered. It finally showed up 5 day= s later. By this time I had gotten something else since I had company. Went= to return this and they said I need to contact the seller. On my Walmart a= ccount it=E2=80=99s says March 24 last day to return but it came 5 days aft= er it said it was delivered. Can you please help me return this ?
What you need to do now:
1. Reply to this me= ssage to contact the customer, and do so within 48 hours, per the guideline= s outlined in the Marketplace S= eller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team