Subject: Re: Re: Re: Re: Customer: Jenny Carraher, TRK# 272518028264, Order# 108907965875619 #Ref 20240401003221280
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>, Jeanine Elwell <[email-masked]>, Carla Marquez <[email-masked]>
Date: Wed, 24 Apr 2024 14:05:55 -0400

Good Afternoon,

Following up on this request.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Tue, Apr 16, 2024 at 12:22 PM [email-masked] <
[email-masked]> wrote:

>
> Hi Steven / Walmart -
>
>
> Thank you for your email. As of now we did not receive any response from
> Walmart yet.
>
>
> Jerson
>
> Designer Living Customer Service
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Good Morning,
>
>
> Following up on this
>
>
> Thank You
>
>
> Steven Adams
>
> Rework/Returns Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
> On Mon, Apr 8, 2024 at 12:04 PM [email-masked] <
> [email-masked]> wrote:
>
>> Hi Steven / Walmart -
>>
>>
>> Thank you for your email. As of now we did not receive any response from
>> Walmart yet.
>>
>>
>> Jerson
>>
>> Designer Living Customer Service
>>
>> [email-masked]
>>
>>
>>
>> ===============================================================================
>>
>>
>> Good Morning,
>>
>>
>> Following up with this.
>>
>>
>> Thank you
>>
>>
>> Steven Adams
>>
>> Rework/Returns Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>>
>> On Tue, Apr 2, 2024 at 12:02 PM Steven Adams <[email-masked]>
>> wrote:
>>
>>> Will do, thank you.
>>>
>>>
>>> Steven Adams
>>>
>>> Rework/Returns Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>>
>>>
>>> On Tue, Apr 2, 2024 at 11:09 AM [email-masked] <
>>> [email-masked]> wrote:
>>>
>>>> Hello Steven -
>>>>
>>>>
>>>> Thank you for your email. We have already processed the dispute through
>>>> Walmart. Kindly keep the returned item as of now while the investigation is
>>>> on process.
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Jerson
>>>>
>>>> Designer Living Customer Service
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>>
>>>> Good Afternoon,
>>>>
>>>>
>>>> The 2 return labels in both photos were what was on the carton when it
>>>> was returned. Please see attachment for photo requested of the item.
>>>>
>>>>
>>>> Please let me know if you need anything else.
>>>>
>>>>
>>>> Thank You
>>>>
>>>>
>>>> Steven Adams
>>>>
>>>> Rework/Returns Clerk
>>>>
>>>> 550 Northport Pkwy
>>>>
>>>> Port Wentworth, GA 31407
>>>>
>>>>
>>>>
>>>> *O:*912.373.7778 x 3845
>>>>
>>>>
>>>>
>>>> On Mon, Apr 1, 2024 at 11:36 AM [email-masked] <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hello Steven / Walmart -
>>>>>
>>>>>
>>>>> Thank you for your email. May I have the picture of the return label
>>>>> and the actual photo of the item returned.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Jerson
>>>>>
>>>>> Designer Living Customer Service
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> ===============================================================================
>>>>>
>>>>>
>>>>> Good Morning,
>>>>>
>>>>>
>>>>> We received a return from the following customer. We were able to pull
>>>>> up the order. There are 2 return labels for this carton with 2 different
>>>>> order numbers. One PO# is W243160320 which we have already received both
>>>>> items for this order and 108907965875619 which shows that CS10-1317 was
>>>>> ordered, however the item that we received was CS10-0912-1. Can you please
>>>>> verify if the customer returned this by mistake or if they are returning
>>>>> due to receiving the wrong item.
>>>>>
>>>>>
>>>>> Please see attachments for return labels for reference.
>>>>>
>>>>>
>>>>> Thank You
>>>>>
>>>>>
>>>>> Steven Adams
>>>>>
>>>>> Rework/Returns Clerk
>>>>>
>>>>> 550 Northport Pkwy
>>>>>
>>>>> Port Wentworth, GA 31407
>>>>>
>>>>>
>>>>>
>>>>> *O:*912.373.7778 x 3845
>>>>>
>>>>