=20

On Wednesday, April 17, 2024 at 01:32:38 PM EDT, De= signer Living Inc. <s-5ec80ed9973c423fb347bb0502bb28a8@relay.walmart.com= > wrote:

=20 =20

Hi Helena -

I attached y= our packing slip to this email.

<= br>

Jerson

Designer Living Customer Service

info@designerliving.com&n= bsp;

On Wed, Apr 17, 2024 at 10:01=E2=80=AFAM Helena Radcliff <c-5EC80ED9973C423FB347BB0502BB28A8@rela= y.walmart.com> wrote:

Hello

I do not have a packing slip. = I created an account with Designer Living, however there is no records of = my order. Could this be due to ordering through Wal-mart?

I called the number given for custome= r service during office hours, I was on hold for 30 minutes then prompted t= o leave a message.

Please advise.

Thank you,

Helena Ra= dcliff

=20

=20
On Monday, April 15, 2024 at 04:47:18 PM EDT, Desig= ner Living Inc. <s-5ec80ed997= 3c423fb347bb0502bb28a8@relay.walmart.com> wrote:

=20 =20
Hello =E2=80=93

Thank you= for your order with Designer Living! If you would like to return an = item from your order or your entire order, please follow the return instruc= tions that are printed on your packing slip.

Our r= eturn policy is as follows:

We always stand behind the q= uality of our products and we want you to be happy with your purchase from = designerliving.com. If you are not satisfied with your purchas= e for any reason, you may ship the new and unused product(s) back to us wit= hin 30 days of our original ship date for a full refund of your purchase pr= ice, less shipping fees*. To be eligible for a refund, products must be ret= urned in their original condition with their original packaging intact. Ret= urns will be refunded to the original method of payment. Once a credit is i= ssued, it takes 5-7 business days to see it reflected on your credit card s= tatement. Please note return shipping charges are your responsibility and a= re non-refundable.

To initiate a return you must have a Return Au= thorization Number which can be received by initiating your return online v= ia your Designer Living Account. To start the return, either click the "Req= uest Return" link above or go to your account page and click "Request Retur= n" from your order.

Please be sure to return the original packing= slip with your order and select the appropriate reason for the return. Sin= ce we use multiple return centers based on product category, please use ret= urn item/items to the address in the upper right hand corner of your packin= g slip. If you need assistance with a return, you can contact us by email a= t info@designerliving.com (M-F 7:00am =E2=80=93 4:00pm PS= T).

*Clearance items are final sales and cannot be returned.

Sincerely,

Jerson
Designer Living Cu= stomer Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,
=

Helena Radcliff wants to connect with you for the order below= :

Customer Order Number: 200011840= 841774
Purchase Order No: 108910453618220
=
Reason for Contact: Ask a question
Item name/number: Intelligent Design Raina Total Blackout = Metallic Print Grommet Top Curtain Panel Ivory 50x63/346289409

Customer Message:
I received my order t= oday but the curtains are not what I had expected. How do I return th= e item?

What you need to do now:
1.= Reply to this message to contact the customer, and do so within 48 hours, = per the guidelines outlined in the Marketplace Seller Customer Care Requiremen= ts.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,
Your Walmart Customer Care Team