Delivered-To: info@designerliving.com Received: by 2002:a05:7001:2f28:b0:572:51e9:7a3e with SMTP id sa40csp167861mab; Wed, 17 Apr 2024 10:01:28 -0700 (PDT) X-Google-Smtp-Source: AGHT+IGARsIqbmUENsLccMMRysAMk+BDvEjmAN75bQNi1t9TJitS9+ZDVFt59B919DIjYhs6xlsR X-Received: by 2002:a81:a110:0:b0:618:55bf:d023 with SMTP id y16-20020a81a110000000b0061855bfd023mr11520011ywg.5.1713373288388; Wed, 17 Apr 2024 10:01:28 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1713373288; cv=none; d=google.com; s=arc-20160816; b=zPrgdjPep/0rl4fprcj1rnyn9Cc3xMEoke4DLiRBPWj4z0c13PsrztQkF8Fm59Lfer X+W8kmEzLQKYtbWqVU/tRhhsN4j5cxVQr/SvffRpJJ38JEbo4+suVoZcaD7fwZMo/vma jPlIaTKKBZw8eJJ2hhjNvlHmCbrQoOe89uBa2CD3JfauLxM9tArIXGRggasS3/DG1pCD ZvP3gKz9uA6Xhudz1c84ELIi8vLr/HpUu5D6l6JQoccQmHwbJl26jqfKwOaOrrqAL5VU 91rtIPnGMrMmlmN6Hc/OM1PHICn2NLQ58d8PM4euPKzjLmn2hyO5wsftN00en2dZgaQ+ 12og== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=content-transfer-encoding:message-id:to:from:subject:mime-version :date:sender:dkim-signature; bh=H1vg2D0tFDA68Xzjt+c5O2v1FD/oAAA4ScEZqQqPkWY=; fh=vZ/+gSyl7ewyYJZ+f0QKqOdhg5XePKn2Kevj2vxv/Ws=; b=tdn9IH6KBzPFQgenYGrwacbD480lt2bvjE/AnFNa4evc3uZPW+WASzb0pMXm/Orqt3 J1P3LxcuvDF3S63jd3HZmuOKVkNjhmabCvi7IFBteXbUQGro8VrxecZRzOI3Lk7nzt3M kYZC08IRKJx7tmOzfcI5n+Wiedb8mcTxjkcjOw2rk+DaTj+qqIMDAT8U34UOlnn0rmzY o5DmtUNJErRJD9xwSHlpLaUxfNV2RjCcWWUBsCmbb1mN9IOHdVChxQoG1LloojhNuYEW h+nJTaFVyCrT60R4p8Lq8yYM/aw8XtUfJBBXCN1B+NKCSxgY5VoHQN1trgnwC18ReZfZ zZXg==; dara=google.com ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@relay.walmart.com header.s=smtp header.b=Krvalgmr; spf=pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 161.38.195.100 as permitted sender) smtp.mailfrom="bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com"; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=walmart.com Return-Path: Received: from m195-100.mailgun.net (m195-100.mailgun.net. [161.38.195.100]) by mx.google.com with UTF8SMTPS id k64-20020a819343000000b00618727e0e90si1267530ywg.219.2024.04.17.10.01.28 for (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Wed, 17 Apr 2024 10:01:28 -0700 (PDT) Received-SPF: pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 161.38.195.100 as permitted sender) client-ip=161.38.195.100; Authentication-Results: mx.google.com; dkim=pass header.i=@relay.walmart.com header.s=smtp header.b=Krvalgmr; spf=pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 161.38.195.100 as permitted sender) smtp.mailfrom="bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com"; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=walmart.com DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1713373287; x=1713380487; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=H1vg2D0tFDA68Xzjt+c5O2v1FD/oAAA4ScEZqQqPkWY=; b=Krvalgmrjz/kiToMJEOhWgfQtYUe0NChIOWqCtVdEwNbboiSVpM6WAq0DBZdk3sf8wc2hTg/d5lHJ09/Fr3TKMv9uTmX14sMylPJbX7L2SwtK+M+GrAh7H+RnEmi6MI7OoeSMvkCwT/7hWs9oRtasq7p7tQU7n8dU9cYinEmIfI= X-Mailgun-Sending-Ip: 161.38.195.100 X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: from ( []) by 1014099a63e7 with HTTP id 6620006770379844e1ca5788; Wed, 17 Apr 2024 17:01:27 GMT Sender: c-5EC80ED9973C423FB347BB0502BB28A8@relay.walmart.com Date: Wed, 17 Apr 2024 17:01:27 +0000 Mime-Version: 1.0 Subject: Re: RE:Message from Walmart.com Customer: Ask a question, 200011840841774 #Ref 20240415003221762 From: Helena Radcliff To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "5EC80ED9973C423FB347BB0502BB28A8"} Message-Id: <20240417170127.f48a360cfd0bbdd0@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable
Hello
=

I do not have a packing slip.  I created an account with = Designer Living, however there is no records of my order.  Could this = be due to ordering through Wal-mart?

I called the number = given for customer service during office hours, I was on hold for 30 minute= s then prompted to leave a message.  

Please ad= vise.  

Thank you,

Helena Rad= cliff

 


=


=20
=20
On Monday, April 15, 2024 at 04:47:18 PM EDT, Desig= ner Living Inc. <s-5ec80ed9973c423fb347bb0502bb28a8@relay.walmart.com>= ; wrote:


=20 =20

Hello =E2=80= =93

 

Thank you for your order with Designer Living! = If you would like to return an item from your order or your entire order, = please follow the return instructions that are printed on your packing slip= =2E 

 

Our return= policy is as follows:

 

We always stand behind the quality of our products and we want you to b= e happy with your purchase from designerliving.com. If you are not satisfie= d with your purchase for any reason, you may ship the new and unused produc= t(s) back to us within 30 days of our original ship date for a full refund = of your purchase price, less shipping fees*. To be eligible for a refund, p= roducts must be returned in their original condition with their original pa= ckaging intact. Returns will be refunded to the original method of payment.= Once a credit is issued, it takes 5-7 business days to see it reflected on= your credit card statement. Please note return shipping charges are your r= esponsibility and are non-refundable.

To initiate a return you mu= st have a Return Authorization Number which can be received by initiating y= our return online via your Designer Living Account. To start the return, ei= ther click the "Request Return" link above or go to your account page and c= lick "Request Return" from your order.

Please be sure to return t= he original packing slip with your order and select the appropriate reason = for the return. Since we use multiple return centers based on product categ= ory, please use return item/items to the address in the upper right hand co= rner of your packing slip. If you need assistance with a return, you can co= ntact us by email at info@designerliving.com (M-F 7:00am =E2=80=93 4:00pm P= ST).

*Clearance items are final sales and cannot be returned.

<= p> 

Sincerely,

 

Jerson

Designer Living C= ustomer Service

info@designerliving.com 

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D


Dear Designer Living Inc., 


Hele= na Radcliff wants to connect with you for the order below:


Customer Order Number:  200011840841774

Purchase Order No:  108910453618220

Reason= for Contact:  Ask a question

Item name/number= :  Intelligent Design Raina Total Blackout Metallic Print Gro= mmet Top Curtain Panel Ivory 50x63/346289409



C= ustomer Message:

I received my order today but the curta= ins are not what I had expected.  How do I return the item?


=

What you need to do now:

1. Reply to this mes= sage to contact the customer, and do so within 48 hours, per the guidelines= outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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