Subject: Re: Re: Re: Customer: Jenny Carraher, TRK# 272518028264, Order# 108907965875619 #Ref 20240401003221280
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Apr 2024 10:24:52 -0400

Good Morning,

Following up on this

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Mon, Apr 8, 2024 at 12:04 PM [email-masked] <
[email-masked]> wrote:

> Hi Steven / Walmart -
>
>
> Thank you for your email. As of now we did not receive any response from
> Walmart yet.
>
>
> Jerson
>
> Designer Living Customer Service
>
> [email-masked]
>
>
>
> ===============================================================================
>
>
> Good Morning,
>
>
> Following up with this.
>
>
> Thank you
>
>
> Steven Adams
>
> Rework/Returns Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
> On Tue, Apr 2, 2024 at 12:02 PM Steven Adams <[email-masked]>
> wrote:
>
>> Will do, thank you.
>>
>>
>> Steven Adams
>>
>> Rework/Returns Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>>
>> On Tue, Apr 2, 2024 at 11:09 AM [email-masked] <
>> [email-masked]> wrote:
>>
>>> Hello Steven -
>>>
>>>
>>> Thank you for your email. We have already processed the dispute through
>>> Walmart. Kindly keep the returned item as of now while the investigation is
>>> on process.
>>>
>>>
>>> Regards,
>>>
>>> Jerson
>>>
>>> Designer Living Customer Service
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> ===============================================================================
>>>
>>>
>>> Good Afternoon,
>>>
>>>
>>> The 2 return labels in both photos were what was on the carton when it
>>> was returned. Please see attachment for photo requested of the item.
>>>
>>>
>>> Please let me know if you need anything else.
>>>
>>>
>>> Thank You
>>>
>>>
>>> Steven Adams
>>>
>>> Rework/Returns Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>>
>>>
>>> On Mon, Apr 1, 2024 at 11:36 AM [email-masked] <
>>> [email-masked]> wrote:
>>>
>>>> Hello Steven / Walmart -
>>>>
>>>>
>>>> Thank you for your email. May I have the picture of the return label
>>>> and the actual photo of the item returned.
>>>>
>>>> Thanks,
>>>>
>>>> Jerson
>>>>
>>>> Designer Living Customer Service
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>>
>>>> Good Morning,
>>>>
>>>>
>>>> We received a return from the following customer. We were able to pull
>>>> up the order. There are 2 return labels for this carton with 2 different
>>>> order numbers. One PO# is W243160320 which we have already received both
>>>> items for this order and 108907965875619 which shows that CS10-1317 was
>>>> ordered, however the item that we received was CS10-0912-1. Can you please
>>>> verify if the customer returned this by mistake or if they are returning
>>>> due to receiving the wrong item.
>>>>
>>>>
>>>> Please see attachments for return labels for reference.
>>>>
>>>>
>>>> Thank You
>>>>
>>>>
>>>> Steven Adams
>>>>
>>>> Rework/Returns Clerk
>>>>
>>>> 550 Northport Pkwy
>>>>
>>>> Port Wentworth, GA 31407
>>>>
>>>>
>>>>
>>>> *O:*912.373.7778 x 3845
>>>>
>>>