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[13.110.78.174]) by mx.google.com with ESMTPS id z22-20020a05620a08d600b0078d65dc71b9si6013754qkz.47.2024.04.09.22.32.19 for (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Tue, 09 Apr 2024 22:32:19 -0700 (PDT) Received-SPF: pass (google.com: domain of partnerhelp=wal-mart.com__a2siea8e96wez4gn@kfsrtul0uy14.61-zktceao.na209.bnc.salesforce.com designates 13.110.78.174 as permitted sender) client-ip=13.110.78.174; Authentication-Results: mx.google.com; dkim=pass header.i=@wal-mart.com header.s=gecrm header.b=COmgbq3V; spf=pass (google.com: domain of partnerhelp=wal-mart.com__a2siea8e96wez4gn@kfsrtul0uy14.61-zktceao.na209.bnc.salesforce.com designates 13.110.78.174 as permitted sender) smtp.mailfrom="partnerhelp=wal-mart.com__a2siea8e96wez4gn@kfsrtul0uy14.61-zktceao.na209.bnc.salesforce.com"; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=wal-mart.com Return-Path: DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=wal-mart.com; s=gecrm; t=1712727139; bh=//zjyWwtB5+B4OCbF64jj1YQXLiqy/LhnEIHi4MGnRE=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=COmgbq3VeC/jIO529VCBzO0Ah4/2OqNvuSFAuXJjK5bS/5IvdnSP0NHwJ9MEk0omw hctSp2oHn3yqp0F5ADdJxN5T9yTkN7EOGFbD72o5y/tVc7iNTqcWoFZfAGik4OAk6q bFUA1ngCtHX2UQNOxhbUxvFgOFOPfFuivSkgl2cI= Authentication-Results: mx1-ia5-sp5.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia5;2:ia5-sp5;3:na209;4:prod/CN=na209-app2-16-ia5.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.183.28.119] ([10.183.28.119:48974] helo=na209-app2-16-ia5.ops.sfdc.net) by mx1-ia5-sp5.mta.salesforce.com (envelope-from ) (ecelerity 4.4.1.20035 r(msys-ecelerity:4.4.1.0-salesforce)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia5;2:ia5-sp5;3:na209;4:prod/CN=na209-app2-16-ia5.ops.sfdc.net") id 3D/43-44709-36426166; Wed, 10 Apr 2024 05:32:19 +0000 Date: Wed, 10 Apr 2024 05:32:19 +0000 (GMT) From: Walmart Seller Support To: "info@designerliving.com" Message-ID: In-Reply-To: <8df4e7e64f340851@80d75107939b4851> References: <8df4e7e64f340851@80d75107939b4851> Subject: RE: EXT: RE: We've received your dispute case #06770083! #Ref 20240409003121522 [ ref:!00D610ZKTc.!5008Y02Nr2s1:ref ] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_4921_1931342179.1712727139349" X-SFDC-LK: 00D61000000ZKTc X-SFDC-User: 0058Y00000DIVJt X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5008Y00002Nr2s1 X-SFDC-Interface: internal ------=_Part_4921_1931342179.1712727139349 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hello, My name is Sagar from Walmart Seller Support. I hope everything is going we= ll for you. I understand your worries about order 200011796931794 . I apolo= gise if you received a part of the item that is missing in this return. I would like you to please attempt to retrieve the item from the customer. = You may contact the customer via email using the encrypted customer email a= ddress or by using the =91Email customer' button located in the dispute das= hboard. Please allow the customer 48 hours to respond. If you do not come to a sati= sfactory resolution with the customer or receive a response from the custom= er, please reach back out to us. During which we will ask you to provide al= l email documentation indicating you attempted to obtain the item back from= this customer. Upon receipt of this information, we will analyse the situa= tion further and provide feedback. If the customer agrees to send the original item, please work with them to = retrieve the item. Please note, we can still review this situation and take= proper actions if needed, even after the return is processed. I look forward to your reply. Your case status has been updated to =93Needs= Info=94 status and you will have five days to reply with the requested inf= ormation for your case to remain open. If we do not hear back within this t= ime frame, your case will automatically be updated to a Closed status and a= ny further questions will require the creation of a new case. Warm Regards, Sagar Walmart Seller Support ref:!00D610ZKTc.!5008Y02Nr2s1:ref ------=_Part_4921_1931342179.1712727139349 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Hello,

My name is Sagar from Walmart Seller Support. I hope everything is going well for you. I understand your worries about order 200011796931794 . I apologise if you received a part of the item that is missing in this return.

I would like you to please attempt to retrieve the item from the customer. You may contact the customer via email using the encrypted customer email address or by using the ‘Email customer' button located in the dispute dashboard.

Please allow the customer 48 hours to respond. If you do not come to a satisfactory resolution with the customer or receive a response from the customer, please reach back out to us. During which we will ask you to provide all email documentation indicating you attempted to obtain the item back from this customer. Upon receipt of this information, we will analyse the situation further and provide feedback.

If the customer agrees to send the original item, please work with them to retrieve the item. Please note, we can still review this situation and take proper actions if needed, even after the return is processed.

I look forward to your reply. Your case status has been updated to “Needs Info” status and you will have five days to reply with the requested information for your case to remain open. If we do not hear back within this time frame, your case will automatically be updated to a Closed status and any further questions will require the creation of a new case.

Warm Regards,

Sagar
Walmart Seller Support
 

ref:!00D610ZKTc.!5008Y02Nr2s1:ref ------=_Part_4921_1931342179.1712727139349--