Subject: Re: Re: Customer: Jenny Carraher, TRK# 272518028264, Order# 108907965875619 #Ref 20240401003221280
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>, Jeanine Elwell <[email-masked]>, Carla Marquez <[email-masked]>
Date: Mon, 8 Apr 2024 08:17:33 -0400

Good Morning,

Following up with this.

Thank you

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Tue, Apr 2, 2024 at 12:02 PM Steven Adams <[email-masked]> wrote:

> Will do, thank you.
>
>
> Steven Adams
>
> Rework/Returns Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
> *O:*912.373.7778 x 3845
>
>
> On Tue, Apr 2, 2024 at 11:09 AM [email-masked] <
> [email-masked]> wrote:
>
>> Hello Steven -
>>
>>
>> Thank you for your email. We have already processed the dispute through
>> Walmart. Kindly keep the returned item as of now while the investigation is
>> on process.
>>
>>
>> Regards,
>>
>> Jerson
>>
>> Designer Living Customer Service
>>
>> [email-masked]
>>
>>
>>
>> ===============================================================================
>>
>>
>> Good Afternoon,
>>
>>
>> The 2 return labels in both photos were what was on the carton when it
>> was returned. Please see attachment for photo requested of the item.
>>
>>
>> Please let me know if you need anything else.
>>
>>
>> Thank You
>>
>>
>> Steven Adams
>>
>> Rework/Returns Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>>
>>
>> On Mon, Apr 1, 2024 at 11:36 AM [email-masked] <
>> [email-masked]> wrote:
>>
>>> Hello Steven / Walmart -
>>>
>>>
>>> Thank you for your email. May I have the picture of the return label and
>>> the actual photo of the item returned.
>>>
>>> Thanks,
>>>
>>> Jerson
>>>
>>> Designer Living Customer Service
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> ===============================================================================
>>>
>>>
>>> Good Morning,
>>>
>>>
>>> We received a return from the following customer. We were able to pull
>>> up the order. There are 2 return labels for this carton with 2 different
>>> order numbers. One PO# is W243160320 which we have already received both
>>> items for this order and 108907965875619 which shows that CS10-1317 was
>>> ordered, however the item that we received was CS10-0912-1. Can you please
>>> verify if the customer returned this by mistake or if they are returning
>>> due to receiving the wrong item.
>>>
>>>
>>> Please see attachments for return labels for reference.
>>>
>>>
>>> Thank You
>>>
>>>
>>> Steven Adams
>>>
>>> Rework/Returns Clerk
>>>
>>> 550 Northport Pkwy
>>>
>>> Port Wentworth, GA 31407
>>>
>>>
>>>
>>> *O:*912.373.7778 x 3845
>>>
>>