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Date: Wed, 3 Apr 2024 08:40:58 +0000 (GMT)
From: Walmart Seller Support <partnerhelp@wal-mart.com>
To: "info@designerliving.com" <info@designerliving.com>
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References: <89ecaff81e092776@954966665f14f565>
Subject: RE: EXT: RE: We've received your dispute case #06727927!   #Ref
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Hello Team,

Greetings from Walmart Seller Support. I am Dimple, the associate handling =
this case today.

I understand your concern with the return you received for the order 108907=
965875619. I apologize you received the incorrect item back in this return.=
 Please attempt to retrieve the correct item from the customer via email. P=
lease use the encrypted customer email address that corresponds with this o=
rder. Please allow the customer 48 hours to respond. If you do not come to =
a resolution with the customer, please reach back to us and provide all ema=
il documentation, indicating you attempted to obtain your item back from th=
is customer.

If the customer agrees to send the correct item but would like the incorrec=
t item back, please work with them in sending their package back. Please no=
te, we can still review this situation and take proper actions if needed, e=
ven after the return is processed.

I look forward to your reply, so we can get this resolved for you. Your cas=
e status has been updated to =93Needs Info=94 status and you will have five=
 days to reply with the requested information for your case to remain open.=
 If we do not hear back within this time frame, your case will automaticall=
y be updated to a Closed status and any further questions will require the =
creation of a new case.

Best regards,

Dimple Matharu,
Walmart Seller Support
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<body>Hello Team,<br />
<br />
Greetings from Walmart Seller Support. I am Dimple, the associate handling this case today.<br />
<br />
I understand your concern with the return you received for the order 108907965875619. I apologize you received the incorrect item back in this return. Please attempt to retrieve the correct item from the customer via email. Please use the encrypted customer email address that corresponds with this order. Please allow the customer 48 hours to respond. If you do not come to a resolution with the customer, please reach back to us and provide all email documentation, indicating you attempted to obtain your item back from this customer.<br />
<br />
If the customer agrees to send the correct item but would like the incorrect item back, please work with them in sending their package back. Please note, we can still review this situation and take proper actions if needed, even after the return is processed.<br />
<br />
I look forward to your reply, so we can get this resolved for you. Your case status has been updated to &ldquo;Needs Info&rdquo; status and you will have five days to reply with the requested information for your case to remain open. If we do not hear back within this time frame, your case will automatically be updated to a Closed status and any further questions will require the creation of a new case.<br />
<br />
Best regards,<br />
<br />
Dimple Matharu,<br />
Walmart Seller Support<br />
&nbsp;<img src="https://gecrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00D61000000ZKTc&esid=0188Y00001HXisE&from=ext"><br><br>ref:!00D610ZKTc.!5008Y02NqEzY:ref</body>
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