Subject: RE: RE:RE: RE:RE: RE:Message from Walmart.com Customer: Ask a question, 200011983243387 #Ref 20240328003221210
From: Kristina Heagy <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 02 Apr 2024 17:53:55 +0000

Thank you!

From: [email-masked] <[email-masked]>

Sent: Tuesday, April 2, 2024 1:53 PM

To: Heagy, Kristina <[email-masked]>

Subject: RE:RE: RE:RE: RE:Message from Walmart.com Customer: Ask a question, 200011983243387 #Ref 20240328003221210

Hello Kristina/ Walmart -

Thank you for confirming. We have processed the refund for your order. Please allow 2-3 business days for the refund amount to reflect on your account.

Meanwhile, you can just dispose or donate the item you have now.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

===============================================================================

I would like a refund.

From:
[email-masked]

You don't often get email [email-masked]
why this is important

Hello Kristina-

Thank you for the information that you have provided and we apologize for the incorrect item that you have received. As our one time courtesy we will offer you with a refund since the item that you have purchased is CalKing and the available size is only
King.

Kindly let us know if you wish to proceed with a refund.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Well that is not what I ordered – Here is exactly what I ordered which states California King.

From:[email-masked]

You don't often get email [email-masked]
why this is important

Hello Kristina/ Walmart-

Thank you for your email. Upon further investigation, we have delivered the correct item. The only size variation that we have in this item are Twin/ Twin XL, Full/ Queen and King.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Kristina Heagy wants to connect with you for the order below:

Customer Order Number:  200011983243387

Purchase Order No:  108908378989375

Reason for Contact:
Ask a question

Item name/number:  Comfort Spaces Reversible Floral King/Cal-King Quilt Set Lightweight Vermicelli Stitching Coverlet Bedspread, 3pcs Gray/Purple/1990570381

Customer Message:

I ordered a California King and I received a king. Was this product advertised incorrectly?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team

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