Subject: Re: Re: Customer: Jenny Carraher, TRK# 272518028264, Order# 108907965875619 #Ref 20240401003221280
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 2 Apr 2024 12:02:45 -0400

Will do, thank you.

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Tue, Apr 2, 2024 at 11:09 AM [email-masked] <
[email-masked]> wrote:

> Hello Steven -
>
>
> Thank you for your email. We have already processed the dispute through
> Walmart. Kindly keep the returned item as of now while the investigation is
> on process.
>
>
> Regards,
>
> Jerson
>
> Designer Living Customer Service
>
> [email-masked]
>
>
>
> ===============================================================================
>
>
> Good Afternoon,
>
>
> The 2 return labels in both photos were what was on the carton when it was
> returned. Please see attachment for photo requested of the item.
>
>
> Please let me know if you need anything else.
>
>
> Thank You
>
>
> Steven Adams
>
> Rework/Returns Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>
>
>
> On Mon, Apr 1, 2024 at 11:36 AM [email-masked] <
> [email-masked]> wrote:
>
>> Hello Steven / Walmart -
>>
>>
>> Thank you for your email. May I have the picture of the return label and
>> the actual photo of the item returned.
>>
>> Thanks,
>>
>> Jerson
>>
>> Designer Living Customer Service
>>
>> [email-masked]
>>
>>
>>
>> ===============================================================================
>>
>>
>> Good Morning,
>>
>>
>> We received a return from the following customer. We were able to pull up
>> the order. There are 2 return labels for this carton with 2 different order
>> numbers. One PO# is W243160320 which we have already received both items
>> for this order and 108907965875619 which shows that CS10-1317 was ordered,
>> however the item that we received was CS10-0912-1. Can you please verify if
>> the customer returned this by mistake or if they are returning due to
>> receiving the wrong item.
>>
>>
>> Please see attachments for return labels for reference.
>>
>>
>> Thank You
>>
>>
>> Steven Adams
>>
>> Rework/Returns Clerk
>>
>> 550 Northport Pkwy
>>
>> Port Wentworth, GA 31407
>>
>>
>>
>> *O:*912.373.7778 x 3845
>>
>