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Date: Thu, 28 Mar 2024 13:21:59 +0000
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Subject: Re: Re: Message from Walmart.com Customer: Ask a question, 200011742461010
 #Ref 20240327003221152
From: Lori Wells <c-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:verdana,=
sans-serif;font-size:small">Kyle,</div><div class=3D"gmail_default" style=
=3D"font-family:verdana,sans-serif;font-size:small">I went through my email=
s and on my Walmart account and no there is no record of me asking what to =
do with it not=C2=A0being delivered when I got the=C2=A0email saying it was=
 delivered when I was chatting with Walmart customer service.=C2=A0 I didn&=
#39;t think to take a screenshot because I never had an issue with Walmart =
taking care of any issues.=C2=A0 I would even take a credit to purchase som=
ething else from you as I had already spent $40 on another shower curtain a=
nd don&#39;t need this one. I did not take it out of the plastic sleeve it =
came in.=C2=A0 It is brand new.=C2=A0 Is there anyway you can change the ex=
change/return to be open so=C2=A0that I can return this to you? Walmart sai=
d I could not return it to them when I went to the store and had to go thro=
ugh you with the Company sending me a label and returning to a FedEx store =
or UPS.=C2=A0=C2=A0</div><div class=3D"gmail_default" style=3D"font-family:=
verdana,sans-serif;font-size:small">Please let me know. It&#39;s a lot of m=
oney and I understand good quality but I would=C2=A0be willing to purchase =
other products. I just don&#39;t need another curtain now.=C2=A0</div><div =
class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;font-size:s=
mall">Thank you for considering an exception to your policy of 30 days.=C2=
=A0</div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-ser=
if;font-size:small">Lori</div></div><br><div class=3D"gmail_quote"><div dir=
=3D"ltr" class=3D"gmail_attr">On Wed, Mar 27, 2024 at 1:06=E2=80=AFPM Desig=
ner Living Inc. &lt;<a href=3D"mailto:s-1BBF4F979F564C798B370878EF5C12B1@re=
lay.walmart.com">s-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com</a>&g=
t; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0p=
x 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><p>Hel=
lo Lori-</p><p><br></p><p>Thank you for that information. Can you provide u=
s screenshots or records of your conversation with Walmart customer service=
? Becasue in the Designer Living system there are no records that shows int=
eraction with you. We just need to validate the claim in order for us to pr=
ovide you with a proper resolution.=C2=A0</p><p><br></p><p>Thank you.</p><p=
><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a href=3D"ma=
ilto:info@designerliving.com" target=3D"_blank">info@designerliving.com</a>=
</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Well that is unfortunate. Like I said =
I tried to get in touch with Walmart and Fed ex to find out where it was si=
nce I was told it was delivered on the 23rd. =C2=A0 I was told by Walmart t=
o continue to wait a few days to see if it was delivered to the wrong addre=
ss or if a notice came earlier than expected due to weather even though it =
didn=E2=80=99t have delivery. It did not show up on my porch until February=
 28.=C2=A0</p><p><br></p><p>Sent from my iPhone</p><p><br></p><blockquote>O=
n Mar 27, 2024, at 10:49=E2=80=AFAM, Designer Living Inc.</blockquote><bloc=
kquote><p>=EF=BB=BF</p><p>Hello Lori/=C2=A0 Walmart -=C2=A0</p><p><br></p><=
p>Thank you for your email.=C2=A0 After reviewing your order, we noted that=
 your order was delivered on 2/23/24 at 1:18 PM.=C2=A0 With FedEx tracking =
number: 271137226405, please check the link for additional info. <a href=3D=
"https://www.fedex.com/fedextrack/?trknbr=3D271137226405&amp;trkqual=3D1202=
7~271137226405~FDEG" target=3D"_blank">https://www.fedex.com/fedextrack/?tr=
knbr=3D271137226405&amp;trkqual=3D12027~271137226405~FDEG</a>.</p><p><br></=
p><p>=C2=A0As per our Designer Living Return Policy, returns must be made w=
ithin 30 days of the delivery date.=C2=A0 We regret to inform you that your=
 return request for Order no. 200011742461010/ Purchase order No: 108905068=
617683=C2=A0 =C2=A0has been denied.</p><p><br></p><p>After careful review, =
we found that the item you attempted to return did not meet the criteria ou=
tlined in our return policy. Unfortunately, we are unable to accept returns=
 for items that do not meet these guidelines.</p><p><br></p><p>We understan=
d that this may be disappointing, and we apologize for any inconvenience th=
is may have caused you.=C2=A0</p><p><br></p><p>Thank you for your understan=
ding in this matter.</p><p><br></p><p>Best regards,</p><p><br></p><p>Jerson=
</p><p>Designer Living Customer Service</p><p><a href=3D"mailto:info@design=
erliving.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p><br></p><p>Dear Designer Living Inc.,=C2=A0</p><p><br></p><p>Lori=
 Wells wants to connect with you for the order below:</p><p><br></p><p><str=
ong> Customer Order Number</strong>:=C2=A0 200011742461010</p><p><strong> P=
urchase Order No</strong>:=C2=A0 108905068617683</p><p><strong> Reason for =
Contact: </strong>=C2=A0Ask a question</p><p><strong> Item name/number:</st=
rong>=C2=A0 Madison Park Donovan Embroidered Shower Curtain, Black, 72x72&q=
uot;/5039235008</p><p><br><br></p><p><strong>Customer Message</strong>:<br>=
</p><p>I need to return this shower curtain. It came late. I had reached ou=
t to say it shows it was delivered but it wasn=E2=80=99t. I was told to wai=
t a few days to see if it would be delivered. It finally showed up 5 days l=
ater. By this time I had gotten something else since I had company. Went to=
 return this and they said I need to contact the seller. On my Walmart acco=
unt it=E2=80=99s says March 24 last day to return but it came 5 days after =
it said it was delivered. Can you please help me return this ?</p><p><br></=
p><p><strong>What you need to do now:</strong></p><p>1. Reply to this messa=
ge to contact the customer, and do so within 48 hours, per the guidelines o=
utlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D=
000006402#Customer_Service_Requirements" target=3D"_blank">Marketplace Sell=
er Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,=C2=A0</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</blockquote></div><br clear=3D"all"><div><br></div><span class=3D"gmail_si=
gnature_prefix">-- </span><br><div dir=3D"ltr" class=3D"gmail_signature"><d=
iv dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div><b><=
span style=3D"font-size:12.8px">Lori Wells, Director of the</span><br></b><=
/div><div><b>Gladstone School and Public Libraries,</b></div><div><b>Distri=
ct Testing=C2=A0</b><b><span style=3D"font-size:12.8px">Coordinator</span><=
/b><b>,</b></div><div><b><span style=3D"font-size:12.8px">=C2=A0and Credit =
Recovery Mentor</span></b></div><div><b>300 South 10th Street</b></div><div=
><b>Gladstone, MI=C2=A0 49837</b></div><div><b>906-789-8451</b></div><div>=
=C2=A0</div></div></div></div></div></div>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
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