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Date: Wed, 27 Mar 2024 16:33:37 +0000
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Subject: Re: Message from Walmart.com Customer:  Ask a question, 200011742461010   #Ref
 20240327003221152
From: Lori Wells <c-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Well that is unfortunate. Like I said I=
 tried to get in touch with Walmart and Fed ex to find out where it was sin=
ce I was told it was delivered on the 23rd. &nbsp; I was told by Walmart to=
 continue to wait a few days to see if it was delivered to the wrong addres=
s or if a notice came earlier than expected due to weather even though it d=
idn=E2=80=99t have delivery. It did not show up on my porch until February =
28.&nbsp;<div><br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"ltr">S=
ent from my iPhone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On M=
ar 27, 2024, at 10:49=E2=80=AFAM, Designer Living Inc. &lt;s-1BBF4F979F564C=
798B370878EF5C12B1@relay.walmart.com&gt; wrote:<br><br></blockquote></div><=
blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p>Hello Lori/&nbsp; Wal=
mart -&nbsp;</p><p><br></p><p>Thank you for your email.&nbsp; After reviewi=
ng your order, we noted that your order was delivered on 2/23/24 at 1:18 PM=
=2E&nbsp; With FedEx tracking number: 2=
71137226405, please check the link for=
 additional info. https://www.fedex.com/fedextrack/?trknbr=3D271137226405&a=
mp;trkqual=3D12027~271137226405~FDEG.</p><p><br></p><p>&nbsp;As per our Des=
igner Living Return Policy, returns must be made within 30 days of the deli=
very date.&nbsp; We regret to inform you that your return request for Order=
 no. 200011742461010/ Purchase order No: 108905068617683&nbsp; &nbsp;has be=
en denied.</p><p><br></p><p>After careful review, we found that the item yo=
u attempted to return did not meet the criteria outlined in our return poli=
cy. Unfortunately, we are unable to accept returns for items that do not me=
et these guidelines.</p><p><br></p><p>We understand that this may be disapp=
ointing, and we apologize for any inconvenience this may have caused you.&n=
bsp;</p><p><br></p><p>Thank you for your understanding in this matter.</p><=
p><br></p><p>Best regards,</p><p><br></p><p>Jerson</p><p>Designer Living Cu=
stomer Service</p><p>info@designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br><=
/p><p>Dear Designer Living Inc.,&nbsp;</p><p><br></p><p>Lori Wells wants to=
 connect with you for the order below:</p><p><br></p><p><strong> Customer O=
rder Number</strong>:&nbsp; 200011742461010</p><p><strong> Purchase Order N=
o</strong>:&nbsp; 108905068617683</p><p><strong> Reason for Contact: </stro=
ng>&nbsp;Ask a question</p><p><strong> Item name/number:</strong>&nbsp; Mad=
ison Park Donovan Embroidered Shower Curtain, Black, 72x72"/5039235008</p><=
p><br><br></p><p><strong>Customer Message</strong>:<br></p><p>I need to ret=
urn this shower curtain. It came late. I had reached out to say it shows it=
 was delivered but it wasn=E2=80=99t. I was told to wait a few days to see =
if it would be delivered. It finally showed up 5 days later. By this time I=
 had gotten something else since I had company. Went to return this and the=
y said I need to contact the seller. On my Walmart account it=E2=80=99s say=
s March 24 last day to return but it came 5 days after it said it was deliv=
ered. Can you please help me return this ?</p><p><br></p><p><strong>What yo=
u need to do now:</strong></p><p>1. Reply to this message to contact the cu=
stomer, and do so within 48 hours, per the guidelines outlined in the <a hr=
ef=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_S=
ervice_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,&nbsp;</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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_4YUN5c" data-unique-identifier=3D""></p><img width=3D"1px" height=3D"1px" =
alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwEwM1OhDAQAOCnocdmpp0yzKE=
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que-identifier=3D"">
</div></blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"=
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