Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 27 Mar 2024 02:06:18 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Alma Goodman

Customer Order Number: 200011951240406

Purchase Order No: 108907759068767

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Pintuck Faux Silk Queen Comforter Set with Bed Skirt and Decor Pillow, Taupe 5 Pieces, Bed Size: Queen, Actual Color: Taupe/252091894

Agent message:   Greetings, our mutual customer would like an update on this order since the tracking information is showing us the order was delivered, but the customer never got the item and would like to get the replacement
Beforehand, Thank you!
We really appreciate your assistance

Alma Goodman
Phone number: 3016511618
[email-masked]

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team