Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 26 Mar 2024 15:22:11 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Fredrick Flores

Customer Order Number: 200011679869664

Purchase Order No: 108908686292518

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Reversible Floral King/Cal-King Quilt Set Lightweight Vermicelli Stitching Coverlet Bedspread, 3pcs Gray/Purple/1990570381

Agent message:   Good day! Customer would actually like a queen size for this item. The item was indeed shipped already but would there be a way for the customer to still receive the queen size instead? Please do communicate with the customer regarding the changes and the process within 48 hours. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team