Subject: Re: Customer: Jewel Gomes, TRK# 272025271588, Order# 108906624892896, #Ref 20240319003120851
From: Steven Adams <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Mar 2024 13:07:44 -0400

Will do, thank you.

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

*O:*912.373.7778 x 3845

On Tue, Mar 19, 2024 at 1:07 PM [email-masked] <
[email-masked]> wrote:

> Hello Steven-
>
>
> Thank you for your email. The customer received and incorrect item. The
> customer has already been refunded. Kindly return to stock if the item is
> in good condition and dispose of it if it is damaged.
>
> Comfort Spaces 9-Pieces   Queen Bed in a Bag Comforter Sets Microfiber
> Down Alternative Daisies Green   with Sheet Set and Side Pockets
>
> Purchase   Order #: *108906624892896*|RMA   #: *168364532688563824*
>
> RETURN REASON
>
> *Incorrect Item*
>
> CUSTOMER
>
> *Jewel Gomes*
>
>
> ITEM PRICE
>
>
> *$49.99*
>
> QUANTITY
>
> ·           *x 1*
>
>
> Refunded
>
>
>
>   RETURN DETAILS
>
>   FedExTracking #:*272025271588*
> <https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=272025271588>
>
>   Request Date:03/12/2024
>
>   Return line:1
>
>   Customer Order #:*200011737901909*
>
>   Refund Status:*Refunded*
>
>   Channel:*In   Store*
>
>   Refund Channel:*Walmart Triggered*
>
>   Refund Date:*03/12/2024*
>
>   Tracking Status:*Delivered*
>
>   Refund Mode:*Instant*
>
>   ORDER DETAILS
>
> Item ID:*1623970964*
>
> PO Line #:*1*
>
> Condition:*--*
>
> ORDER BALANCE
>
> Total Item Price $49.99 x 1      $49.99
>
>   Shipping:$0.00
>
>   Taxes:$3.25
>   <hrsize=0 width=200 style='width:149.9pt'>
>
> Refund Amount:$53.24
>
>
>
> Best regards,
>
> Kyle
>
> Designer Living
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Good Afternoon,
>
>
> We received a return from the following customer. I found a return for the
> customer, however the item that was received does not match what was
> ordered. The item number that was ordered was CS10-1285 and the item that
> was returned was MP50-7316. Can you please advise if this product was
> returned by mistake or if the customer is returning due to receiving the
> wrong product.
>
>
> Please see attachment for return label for reference.
>
>
> Thank You
>
>
>
> Steven Adams
>
> Rework/Returns Clerk
>
> 550 Northport Pkwy
>
> Port Wentworth, GA 31407
>
>
>
> *O:*912.373.7778 x 3845
>