On Mon, Feb 19, 2024, 5:11 PM = Designer Living Inc. <s-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com<= /a>> wrote:

Hello Silvia-
= =C2=A0
Kindly note we show record of a return back to our wa= rehouse for the item ordered.=C2=A0=C2=A0However, it= appears the return was cancelled with Walmart due to it exceeding the retu= rn period stipulated by Walmart and Designer Living.=C2=A0 Could you please= clarify whether you returned the item in-store at Walmart or shipped it ba= ck to Designer Living?=C2=A0 If it was shipped, kindly provide the return t= racking number so=C2=A0 we can track the shipment. Your cooperation and und= erstanding is greatly appreciated. Thank you.
=C2=A0<= /span>
Sincerely,
Helita
Designer Liv= ing
info@designerliving.com=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I did ret= urn it & you rejected=C2=A0it. I want my=C2=A0money back

=
On Tue, Feb 13, 2024, 9:09 AM Designer Living Inc. <s-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com&g= t; wrote:
Hello=C2=A0Silvia/ Walma= rt-

Designer Living has a strict 30 day return policy. The= return policy starts on the day the package was delivered. This order was = delivered on 11/23/2023 and is over a month late on our return policy. We a= pologize for the circumstances.

Sincerely,
Kyle
<= p>Designer Living
info@designerliving.com
=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

So you keep my money & the mattress???!!! I want m= y refund!!!

On Tue, Feb 6, 2024, 9:21 AM info@designe= rliving.com <s-899ED8BB814F424B8D9= D8C601E640BE0@relay.walmart.com> wrote:
You have a message from Designer Living Inc. - Walmart.com =C2= =A0

Sales Order Id: =C2= =A0200011565587876
Item: =C2=A0 510 Design Quilted = Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Si= ze: Full, Actual Color: Charcoal

Hello Silvia/ = Walmart Team-
=C2=A0
Thank you for your email.=C2=A0 Unfortunat= ely, your return request is past both Walmart and Designer Living's 30-= day return policy period; for this reason, we are unable to honor your requ= est at this time.
=C2=A0
Sincerely,
Kyle
Designer L= iving Customer Service
info@designerliving.com
=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.=C2=A0

**= THIS IS AN ESCALATION **

This is Walmart Customer Care, c= ontacting you on behalf of the customer for the order below. The customer i= s receiving a copy of this message.

Customer Name= :=C2=A0Silvia Mendoza
Customer Order Number:=C2=A0200011565587876
Purchase Order No:=C2=A010883= 2532775935
Reason for Contact: =C2=A0Other Reason
Item name/number: =C2=A0 510 Design Quilted Upholste= red Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full= , Actual Color: Charcoal/420248020
Agent message: = =C2=A0 Hello, The customer would like to return this item and it is unpacka= ged. Please help the customer with a freight pickup and respond to the cust= omer within 48 hours. Thank you.

What y= ou need to do now:
1. Reply to this message to contact the c= ustomer, and do so within 48 hours, per the guidelines outlined in the Marketplace Sell= er Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Th= ank you,=C2=A0
Your Walmart Customer Care Team

Walmart Customer Service Team<= /p>