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 65eb4318c5ef334435b8a050; Fri, 08 Mar 2024 16:55:52 GMT
Sender: c-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com
Date: Fri, 08 Mar 2024 16:55:52 +0000
Mime-Version: 1.0
Subject: Re: RE:Message from Walmart.com Customer: Ask a question, 200011766111449 #Ref
 20240302003220231
From: cora Harriston <c-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
X-Mailgun-Tag: CCCP:SELLER
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X-Mailgun-Variables: {"incidentId": "1D6B4DE61684485EB63744A46C1C6863"}
Message-Id: <20240308165552.31659f56fe743174@relay.walmart.com>
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Good morning Kyle.&nbsp; Yes, I would like to replace the lost comforter.&n=
bsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
My address is:&nbsp; &nbsp;11308&nbsp; Wycombe Park Lane&nbsp; &nbsp; &nbsp=
; Glenn Dale, Md. 20769.&nbsp; &nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thank you for your communication, investigation, and your willingness to se=
nd a replacement to&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
resolve the delayed order.&nbsp; &nbsp;CH</div>
<div class=3D"elementToProof" style=3D"font-family: Calibri, Helvetica, san=
s-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><span style=3D"font-family: Calibri, =
sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b>&nbsp;s-1D6B=
4DE61684485EB63744A46C1C6863@relay.walmart.com &lt;s-1D6B4DE61684485EB63744=
A46C1C6863@relay.walmart.com&gt; on behalf of Designer
 Living Inc. &lt;s-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com&gt;<b=
r>
<b>Sent:</b>&nbsp;Friday, March 8, 2024 10:30 AM<br>
<b>To:</b>&nbsp;cora Harriston &lt;cmhorange@hotmail.com&gt;<br>
<b>Subject:</b>&nbsp;Re: RE:Message from Walmart.com Customer: Ask a questi=
on, 200011766111449 #Ref 20240302003220231</span>
<div>&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
Hello Cora-</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
<br>
</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
This is Kyle from Designer Living Customer Service. FedEx confirmed that th=
e package is deemed lost. Would you like us to send you a replacement order=
? If yes, can you please confirm the address where we will send the replace=
ment?</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
<br>
</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
Sincerely,</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
Kyle</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
Designer Living</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
<a href=3D"mailto:info@designerliving.com" id=3D"OWA7191a3d4-d81a-a867-7323=
-9ed155c7bb0e" class=3D"OWAAutoLink">info@designerliving.com</a></div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
<br>
</div>
<div style=3D"direction: ltr; font-family: verdana, sans-serif; font-size: =
9.75pt;">
<br>
</div>
<br>
<div style=3D"direction: ltr;">On Tue, Mar 5, 2024 at 6:14=E2=80=AFAM cora =
Harriston &lt;<a href=3D"mailto:c-1D6B4DE61684485EB63744A46C1C6863@relay.wa=
lmart.com" id=3D"OWAbb21544a-dc03-b3d7-1338-8b2f33d44ac5" class=3D"OWAAutoL=
ink">c-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com</a>&gt;
 wrote:</div>
<blockquote style=3D"margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-l=
eft: 1px solid rgb(204, 204, 204);">
<div style=3D"direction: ltr; font-family: Calibri, Helvetica, sans-serif; =
font-size: 12pt; color: rgb(0, 0, 0);">
Thank you. I look forward to hearing from you.&nbsp;&nbsp; CH<br>
<br>
</div>
<div id=3D"x_m_-2522162275363461423appendonsend"></div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_m_-2522162275363461423divRplyFwdMsg"><span style=
=3D"font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);=
"><b>From:</b>
<a href=3D"mailto:s-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com" id=
=3D"OWA23df880a-eef0-4e39-5512-cbae9df0239b" class=3D"OWAAutoLink">
s-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com</a>&nbsp;&lt;<a href=
=3D"mailto:s-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com" id=3D"OWA2=
48fc9cf-598a-7c36-af40-467517fbb3c8" class=3D"OWAAutoLink">s-1D6B4DE6168448=
5EB63744A46C1C6863@relay.walmart.com</a>&gt; on behalf
 of Designer Living Inc. &lt;<a href=3D"mailto:s-1D6B4DE61684485EB63744A46C=
1C6863@relay.walmart.com" id=3D"OWA1ed2cd9c-96d9-f2dd-4369-0e4ce30fb5ae" cl=
ass=3D"OWAAutoLink">s-1D6B4DE61684485EB63744A46C1C6863@relay.walmart.com</a=
>&gt;<br>
<b>Sent:</b>&nbsp;Monday, March 4, 2024 2:14 PM<br>
<b>To:</b>&nbsp;cora Harriston &lt;<a href=3D"mailto:cmhorange@hotmail.com"=
 id=3D"OWA0f317407-42d1-1d41-171f-ba35230d3a55" class=3D"OWAAutoLink">cmhor=
ange@hotmail.com</a>&gt;<br>
<b>Subject:</b>&nbsp;RE:Message from Walmart.com Customer: Ask a question, =
200011766111449 #Ref 20240302003220231</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr;">Hello Cora/ Walmart-</p>
<p style=3D"direction: ltr;">&nbsp;</p>
<p style=3D"direction: ltr;">Thank you for your email. We are sorry to hear=
 your order has not arrived. Unfortunately, we cannot see further into FedE=
x's system as to why there have been no scans for this package; therefore, =
we have opened a lost package investigation
 with FedEx. Generally, this will take anywhere between 1-8 business days t=
o resolve; however, it can be completed sooner. Once FedEx completes their =
investigation, they will notify us of the results; and we in turn will cont=
act you with an update. We appreciate
 your patience while the investigation is in progress. Thank you!</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;">Sincerely,</p>
<p style=3D"direction: ltr;">Jerson</p>
<p style=3D"direction: ltr;">Designer Living Customer Service</p>
<p style=3D"direction: ltr;"><a href=3D"mailto:info@designerliving.com" id=
=3D"OWA8a335eaa-a9f7-8451-e583-911e351633de" class=3D"OWAAutoLink" style=3D=
"margin-top: 0px; margin-bottom: 0px;">info@designerliving.com</a></p>
<p style=3D"direction: ltr;">=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;">Dear Designer Living Inc.,&nbsp;</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;">cora Harriston wants to connect with you for t=
he order below:</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;"><b>Customer Order Number</b>:&nbsp; 2000117661=
11449</p>
<p style=3D"direction: ltr;"><b>Purchase Order No</b>:&nbsp; 10890475850267=
4</p>
<p style=3D"direction: ltr;"><b>Reason for Contact: </b>&nbsp;Ask a questio=
n</p>
<p style=3D"direction: ltr;"><b>Item name/number:</b>&nbsp; Comfort Spaces =
Pink/Blue 4-Piece Microfiber Comforter Set Kids Bedding Sets, Full/Queen/47=
3435709</p>
<p style=3D"direction: ltr;"><br>
<br>
</p>
<p style=3D"direction: ltr;"><b>Customer Message</b>:</p>
<p style=3D"direction: ltr;">Is this item still available?&nbsp; Approximat=
e expected delivery?&nbsp; Weeks or months?&nbsp; Thx.</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;"><b>What you need to do now:</b></p>
<p style=3D"direction: ltr;">1. Reply to this message to contact the custom=
er, and do so within 48 hours, per the guidelines outlined in the
<a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custo=
mer_Service_Requirements" id=3D"OWAc2c21476-4cd5-7497-c143-b2938f21e19d" cl=
ass=3D"OWAAutoLink" data-auth=3D"NotApplicable" style=3D"margin-top: 0px; m=
argin-bottom: 0px;">
Marketplace Seller Customer Care Requirements.</a><br>
2. If there has been no reply to this communication within 48 hours, Walmar=
t may proactively refund the customer.</p>
<p style=3D"direction: ltr;"><br>
<br>
</p>
<p style=3D"direction: ltr;">Thank you,&nbsp;</p>
<p style=3D"direction: ltr;">Your Walmart Customer Care Team</p>
<p style=3D"direction: ltr;"><br>
</p>
<p style=3D"direction: ltr;"><img width=3D"1" height=3D"1" style=3D"width: =
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</blockquote>
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