Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240308003120434
From: Kizzy Evans <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 08 Mar 2024 17:03:55 +0000

I don't have family members or friends. I have not received my package

On Fri, Mar 8, 2024, 11:25 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011801268443

Item:   Comfort Spaces Spring 4-Piece Full/Queen Comforter Set Microfiber Pink Striped Floral Reversible Bedding, Size: Full/Queen, Actual Color: Pink

Hello Kizzy / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011801268443/ Purchase order #: 108906098231342 with the tracking#: 271559312793 has been delivered on 3/4/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kizzy Evans

Customer Order Number: 200011801268443

Purchase Order No: 108906098231342

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Spring 4-Piece Full/Queen Comforter Set Microfiber Pink Striped Floral Reversible Bedding, Size: Full/Queen, Actual Color: Pink/587922763

Agent message:   Hello! We got a call from our customer stating they did not get this order. Can you review and further assist?
Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team