Subject: Please contact the customer - Ask a question
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 28 Feb 2024 22:49:11 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kimberley Gonzalez

Customer Order Number: 200011714833096

Purchase Order No: 108905889477079

Reason for Contact:  Ask a question

Item name/number:   Urban Habitat Kids Cloud Unicorn Print Bedding 5-Piece Pink 100% Cotton All Season Comforter Set, Full/Queen, Bed Size: Full/Queen, Actual Color: Pink/484059093

Agent message:   I am contacting you on behalf of Kimberley Gonzalez. Our mutual customer reached out to us regarding the predicted delay on her order. She wishes to inform us that she would not be home in case that the order was delivered by March 2, 2024, and wishes to have it delivered sooner if possible. Please kindly coordinate with our customer for further inquiries within 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team