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Date: Sun, 18 Feb 2024 11:11:41 +0000
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Subject: Re: Re: Please contact the customer - Other Reason #Ref 20240206003118804
From: Silvia Mendoza <c-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"auto">I did return it &amp; you rejected=C2=A0it. I want my=C2=
=A0money back</div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D=
"gmail_attr">On Tue, Feb 13, 2024, 9:09 AM Designer Living Inc. &lt;<a href=
=3D"mailto:s-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com">s-899ED8BB=
814F424B8D9D8C601E640BE0@relay.walmart.com</a>&gt; wrote:<br></div><blockqu=
ote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc s=
olid;padding-left:1ex"><p>Hello=C2=A0<span>Silvia/ Walmart-</span></p><p><s=
pan><br></span></p><p><span>Designer Living has a strict 30 day return poli=
cy. The return policy starts on the day the package was delivered. This ord=
er was delivered on 11/23/2023 and is over a month late on our return polic=
y. We apologize for the circumstances.</span></p><p><span><br></span></p><p=
><span>Sincerely,</span></p><p><span>Kyle</span></p><p><span>Designer Livin=
g</span></p><p><span><a href=3D"mailto:info@designerliving.com" target=3D"_=
blank" rel=3D"noreferrer">info@designerliving.com</a></span></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>So you keep my money &amp; the mattress???!!! I wan=
t my refund!!!</p><p><br></p><p>On Tue, Feb 6, 2024, 9:21 AM <a href=3D"mai=
lto:info@designerliving.com" target=3D"_blank" rel=3D"noreferrer">info@desi=
gnerliving.com</a> &lt;<a href=3D"mailto:s-899ED8BB814F424B8D9D8C601E640BE0=
@relay.walmart.com" target=3D"_blank" rel=3D"noreferrer">s-899ED8BB814F424B=
8D9D8C601E640BE0@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex"><p>You have a message from Designer Living Inc. - Walmart.com=
 =C2=A0</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </strong>=
=C2=A0200011565587876</p><p><strong> Item: </strong>=C2=A0 510 Design Quilt=
ed Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal,=
 Size: Full, Actual Color: Charcoal</p><p><br></p><p><br></p><p>Hello Silvi=
a/ Walmart Team-</p><p>=C2=A0</p><p>Thank you for your email.=C2=A0 Unfortu=
nately, your return request is past both Walmart and Designer Living&#39;s =
30-day return policy period; for this reason, we are unable to honor your r=
equest at this time.</p><p>=C2=A0</p><p>Sincerely,</p><p>Kyle</p><p>Designe=
r Living Customer Service</p><p><a href=3D"mailto:info@designerliving.com" =
target=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.=C2=A0</p><p><br></p><p=
>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care=
, contacting you on behalf of the customer for the order below. The custome=
r is receiving a copy of this message.</p><p><br></p><p><strong> Customer N=
ame:</strong>=C2=A0Silvia Mendoza</p><p><strong>Customer Order Number:</str=
ong>=C2=A0200011565587876</p><p><strong>Purchase Order No:</strong>=C2=A010=
8832532775935</p><p><strong> Reason for Contact: </strong>=C2=A0Other Reaso=
n</p><p><strong> Item name/number: </strong>=C2=A0 510 Design Quilted Uphol=
stered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: F=
ull, Actual Color: Charcoal/420248020</p><p><strong> Agent message: </stron=
g>=C2=A0 Hello, The customer would like to return this item and it is unpac=
kaged. Please help the customer with a freight pickup and respond to the cu=
stomer within 48 hours. Thank you.</p><p><br></p><p><br></p><p><strong>What=
 you need to do now:</strong></p><p>1. Reply to this message to contact the=
 customer, and do so within 48 hours, per the guidelines outlined in the <a=
 href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custome=
r_Service_Requirements" target=3D"_blank" rel=3D"noreferrer">Marketplace Se=
ller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczE1KxTAQAODTNMsymU7-FlnYNoLwFqInmCTTZ6AvhVoUby-8C3w18jZZEiVRO3CIHq1RXxF=
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AD__zsbOLo"></p><p><br></p><hr><p><br></p><p>Walmart Customer Service Team<=
/p><p><br></p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp=
=2Erelay.walmart.com/o/eJwczEtKxDAYAODT=
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</blockquote></div>
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