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Date: Tue, 13 Feb 2024 01:27:32 +0000
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Subject: Re: Please contact the customer - Other Reason #Ref 20240206003118804
From: Silvia Mendoza <c-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"auto">So you keep my money &amp; the mattress???!!! I want my r=
efund!!!</div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmai=
l_attr">On Tue, Feb 6, 2024, 9:21 AM <a href=3D"mailto:info@designerliving.=
com">info@designerliving.com</a> &lt;<a href=3D"mailto:s-899ED8BB814F424B8D=
9D8C601E640BE0@relay.walmart.com">s-899ED8BB814F424B8D9D8C601E640BE0@relay.=
walmart.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=
=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=
=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com =C2=A0=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>=C2=A0200011565587876</div>
    <div><b> Item: </b>=C2=A0 510 Design Quilted Upholstered Platform Full =
Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Ch=
arcoal </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello <span>Silvia</span>/ Walmart Team-</p><p>=C2=A0</p><p>Thank =
you for your email.=C2=A0 Unfortunately, your return request is past both W=
almart and Designer Living&#39;s 30-day return policy period; for this reas=
on, we are unable to honor your request at this time.</p><p>=C2=A0</p><p>Si=
ncerely,</p><p>Kyle</p><p>Designer Living Customer Service</p><p><a href=3D=
"mailto:info@designerliving.com" target=3D"_blank" rel=3D"noreferrer">info@=
designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer L=
iving Inc.=C2=A0</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p=
><p>This is Walmart Customer Care, contacting you on behalf of the customer=
 for the order below. The customer is receiving a copy of this message.</p>=
<p><br></p><p><strong> Customer Name:</strong>=C2=A0Silvia Mendoza</p><p><s=
trong>Customer Order Number:</strong>=C2=A0200011565587876</p><p><strong>Pu=
rchase Order No:</strong>=C2=A0108832532775935</p><p><strong> Reason for Co=
ntact: </strong>=C2=A0Other Reason</p><p><strong> Item name/number: </stron=
g>=C2=A0 510 Design Quilted Upholstered Platform Full Size Bed Frame with H=
eadboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020</p><=
p><strong> Agent message: </strong>=C2=A0 Hello, The customer would like to=
 return this item and it is unpackaged. Please help the customer with a fre=
ight pickup and respond to the customer within 48 hours. Thank you.</p><p><=
br></p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Rep=
ly to this message to contact the customer, and do so within 48 hours, per =
the guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/=
guide?article=3D000006402#Customer_Service_Requirements" target=3D"_blank" =
rel=3D"noreferrer">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczE1KxTAQAODTNMsymU7-FlnYNoLwFqInmCTTZ6AvhVoUby-8C3w18jZZEiVRO3CIHq1RXxF=
9cdqVGsiZLBzCtLH4wmKAdTZZtYiABAhWExCaEWDLxjuNwFizpoHglJ3_xl_eH3xeYzkeqvXSqv=
TrrUYfQlr9PHtNr4Q0-zWsfrGgkyWYE6gztr4dA0GV73bvcu7tp_X707nisizvw_TymW639PEfA=
AD__zsbOLo"></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczEtKxDAYAODTNMvyv_JaZGHTCi5E8XGAf9JUA80InYJ4e2Eu8K1JN3ZSTU=
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gR_y5_vHy_Py9h8AAP__Mos32Q">
</blockquote></div>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
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