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Subject: Re: Re: Message from Walmart.com Customer, Ref ID:
 0D7D7013E3534D229A0B66EBEAEB6C70 #Ref 20240204003118707
From: Kiran Sharma <pc-0D7D7013E3534D229A0B66EBEAEB6C70@relay.walmart.com>
To: Designer Living <info@designerliving.com>
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<div dir=3D"auto">Thanks for getting back to me.<div dir=3D"auto"><br></div=
><div dir=3D"auto">I understand the 30 day policy but please note the issue=
 was raised within 5 days of receiving the item through walmart chat suppor=
t. But there was no update or response on that.=C2=A0</div><div dir=3D"auto=
"><br></div><div dir=3D"auto">Please let me know if it&#39;s possible to ge=
t the missing items (planks) for the bed.=C2=A0</div><div dir=3D"auto"><br>=
</div><div dir=3D"auto">Thanks.</div><div dir=3D"auto"><br></div></div><br>=
<div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Mon, Fe=
b 5, 2024, 12:14 Designer Living &lt;<a href=3D"mailto:ps-0D7D7013E3534D229=
A0B66EBEAEB6C70@relay.walmart.com">ps-0D7D7013E3534D229A0B66EBEAEB6C70@rela=
y.walmart.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" sty=
le=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p sty=
le=3D"margin-top:5px;margin-right:0;margin-bottom:5px;margin-left:0;backgro=
und:white"><span style=3D"font-family:&#39;Arial&#39;,sans-serif;color:blac=
k">Hello <span>Kiran</span>/ Walmart Team-</span></p><p style=3D"margin-top=
:5px;margin-right:0;margin-bottom:5px;margin-left:0;background:white"><span=
 style=3D"font-family:&#39;Arial&#39;,sans-serif;color:#222222">=C2=A0</spa=
n></p><p style=3D"margin-top:5px;margin-right:0;margin-bottom:5px;margin-le=
ft:0"><span style=3D"font-family:&#39;Arial&#39;,sans-serif;color:black">Th=
ank you for your email.=C2=A0 Unfortunately, your return/replacement reques=
t is past both Walmart and Designer Living&#39;s 30-day return/replacement =
policy period; for this reason, we are unable to honor your request at this=
 time.</span></p><p style=3D"margin-top:5px;margin-right:0;margin-bottom:5p=
x;margin-left:0"><span style=3D"font-family:&#39;Arial&#39;,sans-serif;colo=
r:black">=C2=A0</span></p><p style=3D"margin-top:5px;margin-right:0;margin-=
bottom:5px;margin-left:0"><span style=3D"font-family:&#39;Arial&#39;,sans-s=
erif;color:black">Sincerely,</span></p><p style=3D"margin-top:5px;margin-ri=
ght:0;margin-bottom:5px;margin-left:0"><span style=3D"font-family:&#39;Aria=
l&#39;,sans-serif;color:black">Kyle</span></p><p style=3D"margin-top:5px;ma=
rgin-right:0;margin-bottom:5px;margin-left:0"><span style=3D"font-family:&#=
39;Arial&#39;,sans-serif;color:black">Designer Living Customer Service</spa=
n></p><p style=3D"margin-top:5px;margin-right:0;margin-bottom:5px;margin-le=
ft:0"><span style=3D"font-family:&#39;Arial&#39;,sans-serif;color:black"><a=
 href=3D"mailto:info@designerliving.com" target=3D"_blank" rel=3D"noreferre=
r">info@designerliving.com</a></span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>=
Good day</p><p><br></p><p>Trust you are well.</p><p><br></p><p>The order nu=
mber is 2000113-69468877.</p><p><br></p><p>The planks (3 of them) of the be=
d were missing. Due to this the bed is not able to take the weight. Will ap=
preciate if I get the missing planks or a replacement.=C2=A0</p><p><br></p>=
<p>Thank you.</p><p><br></p><p><br></p><p>On Mon, Feb 5, 2024, 10:48 Design=
er Living &lt;<a href=3D"mailto:ps-0D7D7013E3534D229A0B66EBEAEB6C70@relay.w=
almart.com" target=3D"_blank" rel=3D"noreferrer">ps-0D7D7013E3534D229A0B66E=
BEAEB6C70@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=3D"gmai=
l_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left=
:1ex"><p>Hello Kiran/ Walmart-</p><p><br></p><p>Thank you for your email. C=
an you provide us your order number? So that we can check it here in our sy=
stem.</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><a=
 href=3D"mailto:info@designerliving.com" target=3D"_blank" rel=3D"noreferre=
r">info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Hi <st=
rong>Designer Living,</strong></p><p><br><br></p><p>You have received an in=
quiry from <strong>Kiran Sharma</strong> <br><br><strong>Hi I have already =
written to you guys about missing parts but never got a reply?=20
Can you please reply</strong> <br><br>You can respond to the customer direc=
tly by replying to this email. Please respond to this inquiry within 48 hou=
rs based on our <a href=3D"https://sellerhelp.walmart.com/s/guide?article=
=3D000006402" target=3D"_blank" rel=3D"noreferrer">Marketplace Seller Custo=
mer Care Requirements</a>. We will keep a copy of each email sent and recei=
ved to help resolve disputes, improve customer experience, and assess selle=
r performance.</p><p><br><br></p><p>Thank you, <br>Walmart Customer Service=
 Team</p><p><br><br></p><p>RefID: 0D7D7013E3534D229A0B66EBEAEB6C70</p><p><i=
mg width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.c=
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</blockquote></div>


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