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Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <a-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<div dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;AHMED AKANOUR</div>
    <div> <b>Customer Order Number:</b>&nbsp;200011543764554</div>
    <div> <b>Purchase Order No:</b>&nbsp;108832948477694</div>
    <div><b> Reason for Contact: </b>&nbsp;Damaged/Missing Parts/Not Receiv=
ed</div>
    <div><b> Item name/number: </b>&nbsp; 510 Design Queen Size Bed Frame w=
ith Headboard Quilted Upholstered Platform, Wooden Charcoal, Size: Queen, A=
ctual Color: Charcoal/461332300 </div>
    <div><b> Agent message: </b>&nbsp; Hello from walmart.com. You are advi=
sing this customer that the return policy is 30 days however per walmart.co=
m you have this listed currently with a 90 days return window customer has =
until 3/31 to return this item. Please help customer with this return as he=
 has been trying to work with you for over a month. Kindly resolve customer=
 issue as soon as possible</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczMFuwyAMANCvCcfINTYJBw6Q5jCph2n7AgdDh5RSKYs27e8n9QeeBqnWUT=
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