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Date: Mon, 22 Jan 2024 22:49:05 +0000
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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received   #Ref
 20240122003117842
From: AHMED AKANOUR <c-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Hi there,&nbsp;<div><br></div><div>The =
wood part in the bed is very smelly, is it possible to get it replaced?&nbs=
p;</div><div><br></div><div>The wooden pieces that go below the mattress.</=
div><div><br></div><div>I can send the existing ones back once the new ones=
 received if possible.</div><div><br></div><div><br id=3D"lineBreakAtBeginn=
ingOfSignature"><div dir=3D"ltr">Ahmed Akanour<div style=3D"direction: inhe=
rit;"><br></div></div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Jan=
 22, 2024, at 16:50, Designer Living Inc. &lt;s-D5042BB805A44D86BAA36BE2B36=
9A5AE@relay.walmart.com&gt; wrote:<br><br></blockquote></div><blockquote ty=
pe=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p>Hello&nbsp;<span style=3D"text-wra=
p: wrap;">Ahmed -</span></p><p><span style=3D"text-wrap: wrap;"><br></span>=
</p><p><span style=3D"text-wrap: wrap;">Thank you for that information. Upo=
n further investigation we did contact you through email to get information=
 about the missing parts but we never heared from you back. Walmart and Des=
igner Living has a strict 30 day return policy and the item was delivered f=
or almost 2 months now. Unfortunately, we cannot honor your request this ti=
me.&nbsp;</span></p><p><span style=3D"text-wrap: wrap;"><br></span></p><p><=
span style=3D"text-wrap: wrap;">We apologzie for the circumstances.</span><=
/p><p><span style=3D"text-wrap: wrap;"><br></span></p><p><span style=3D"tex=
t-wrap: wrap;">Sincerely,</span></p><p><span style=3D"text-wrap: wrap;">Kyl=
e</span></p><p><span style=3D"text-wrap: wrap;">Designer Living</span></p><=
p><span style=3D"text-wrap: wrap;">info@designerliving.com</span></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p>Hi Kyle,</p><p><br></p><p>The item is defective.&nbsp;</p><=
p><br></p><p>The wood on it smells, we though it would fade away with time,=
 but its still smelling bad, as the wood probably was not cured properly. R=
egardless, we have initiated the return immediately after receiving the ite=
m, and we have never received the missing parts.</p><p><br></p><p>Thank you=
 for your understanding.&nbsp;</p><p><br></p><p><br></p><p>Ahmed Akanour</p=
><p><br></p><p><br></p><blockquote>On Jan 22, 2024, at 15:10, s-D5042BB805A=
44D86BAA36BE2B369A5AE@relay.walmart.com wrote:<br><br></blockquote><blockqu=
ote><p>=EF=BB=BF</p><p>You have a message from Designer Living Inc. - Walma=
rt.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </st=
rong>&nbsp;200011543764554</p><p><strong> Item: </strong>&nbsp; 510 Design =
Quilted Upholstered Platform Queen Size Bed Frame Bedroom with Headboard Wo=
oden Charcoal, Size: Queen, Actual Color: Charcoal</p><p><br></p><p><br></p=
><p>Hello Ahmerd/ Walmart Team-</p><p>&nbsp;</p><p>Thank you for your email=
=2E&nbsp; Unfortunately, your return re=
quest is past both Walmart and Designe=
r Living's 30-day return policy period; for this reason, we are unable to h=
onor your request at this time.</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p=
><p>Designer Living Customer Service</p><p>info@designerliving.com</p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p=
><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer C=
are, contacting you on behalf of the customer for the order below. The cust=
omer is receiving a copy of this message.</p><p><br></p><p><strong> Custome=
r Name:</strong>&nbsp;AHMED AKANOUR</p><p><strong>Customer Order Number:</s=
trong>&nbsp;200011543764554</p><p><strong>Purchase Order No:</strong>&nbsp;=
108832948477694</p><p><strong> Reason for Contact: </strong>&nbsp;Damaged/M=
issing Parts/Not Received</p><p><strong> Item name/number: </strong>&nbsp; =
510 Design Queen Size Bed Frame with Headboard Quilted Upholstered Platform=
, Wooden Charcoal, Size: Queen, Actual Color: Charcoal/461332300</p><p><str=
ong> Agent message: </strong>&nbsp; Hi this is Craig from Walmart.com pleas=
e send Ahmed a box for the bedframe so he can send it back as soon as possi=
ble. Expedite it and make sure to prioritize it. Thanks!</p><p><br></p><p><=
br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to this =
message to contact the customer, and do so within 48 hours, per the guideli=
nes outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?artic=
le=3D000006402#Customer_Service_Requirements">Marketplace Seller Customer C=
are Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
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almart Customer Service Team</p><p><br></p><p><img width=3D"1px" height=3D"=
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