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Date: Mon, 22 Jan 2024 20:16:34 +0000
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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received   #Ref
 20240122003117842
From: AHMED AKANOUR <c-D5042BB805A44D86BAA36BE2B369A5AE@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Hi Kyle,<div><br></div><div>The item is=
 defective.&nbsp;</div><div><br></div><div>The wood on it smells, we though=
 it would fade away with time, but its still smelling bad, as the wood prob=
ably was not cured properly. Regardless, we have initiated the return immed=
iately after receiving the item, and we have never received the missing par=
ts.</div><div><br></div><div>Thank you for your understanding.&nbsp;</div><=
div><br></div><div><br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"l=
tr">Ahmed Akanour<div style=3D"direction: inherit;"><br></div></div><div di=
r=3D"ltr"><br><blockquote type=3D"cite">On Jan 22, 2024, at 15:10, s-D5042B=
B805A44D86BAA36BE2B369A5AE@relay.walmart.com wrote:<br><br></blockquote></d=
iv><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200011543764554</div>
    <div><b> Item: </b>&nbsp; 510 Design Quilted Upholstered Platform Queen=
 Size Bed Frame Bedroom with Headboard Wooden Charcoal, Size: Queen, Actual=
 Color: Charcoal </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello Ahmerd/ Walmart Team-</p><p>&nbsp;</p><p>Thank you for your =
email.&nbsp; Unfortunately, your return request is past both Walmart and De=
signer Living's 30-day return policy period; for this reason, we are unable=
 to honor your request at this time.</p><p>&nbsp;</p><p>Sincerely,</p><p>Ky=
le</p><p>Designer Living Customer Service</p><p>info@designerliving.com</p>=
<p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br>=
</p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Custome=
r Care, contacting you on behalf of the customer for the order below. The c=
ustomer is receiving a copy of this message.</p><p><br></p><p><strong> Cust=
omer Name:</strong>&nbsp;AHMED AKANOUR</p><p><strong>Customer Order Number:=
</strong>&nbsp;200011543764554</p><p><strong>Purchase Order No:</strong>&nb=
sp;108832948477694</p><p><strong> Reason for Contact: </strong>&nbsp;Damage=
d/Missing Parts/Not Received</p><p><strong> Item name/number: </strong>&nbs=
p; 510 Design Queen Size Bed Frame with Headboard Quilted Upholstered Platf=
orm, Wooden Charcoal, Size: Queen, Actual Color: Charcoal/461332300</p><p><=
strong> Agent message: </strong>&nbsp; Hi this is Craig from Walmart.com pl=
ease send Ahmed a box for the bedframe so he can send it back as soon as po=
ssible. Expedite it and make sure to prioritize it. Thanks!</p><p><br></p><=
p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to th=
is message to contact the customer, and do so within 48 hours, per the guid=
elines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?ar=
ticle=3D000006402#Customer_Service_Requirements">Marketplace Seller Custome=
r Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
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QAA___tADg_" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczEtOxDAMANDTNMvKtZ0QL7JIOl2wQCA-B_CkDlS0HakqQtweaS7w5qSNAp=
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</div></blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"=
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