Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 22 Jan 2024 18:43:36 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: AHMED AKANOUR

Customer Order Number: 200011543764554

Purchase Order No: 108832948477694

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   510 Design Queen Size Bed Frame with Headboard Quilted Upholstered Platform, Wooden Charcoal, Size: Queen, Actual Color: Charcoal/461332300

Agent message:   Hi this is Craig from Walmart.com please send Ahmed a box for the bedframe so he can send it back as soon as possible. Expedite it and make sure to prioritize it. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team