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<td style="font-size: 14px; font-weight: 400; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top">Date: January 22, 2024</td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><p style="line-height: 25.0px; letter-spacing: -0.1px;">Hello FedEx Customer,<br></p></td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="introduction"><TEXTFORMAT LEADING="2"><P ALIGN="LEFT"><FONT COLOR="" FACE="" KERNING="" LETTERSPACING="" SIZE="">We value your business, and your satisfaction is of the utmost importance to us.</FONT></P></TEXTFORMAT></div></td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="body"><textformat leading="2"><p align="LEFT"><font color="" face="" kerning="" letterspacing="" size="">After review, we are unable to approve your claim based on our shipping records and the information provided.  Our research indicates the "ship to" address on the invoice and the address label are the same and that FedEx correctly delivered the shipment to that address.</font></p></textformat></div></td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="resource"><TEXTFORMAT LEADING="2"><P ALIGN="LEFT"><FONT COLOR="" FACE="" KERNING="" LETTERSPACING="" SIZE=""><P>We encourage you to register for FedEx Delivery Manager. FedEx Delivery Manager gives residential package recipients more control over their deliveries, allow them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. You can learn more about FedEx Delivery Manager at:</P><P> https://www.fedex.com/en-us/delivery-manager.html</P></FONT></P></TEXTFORMAT></div></td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="closingpara"><span style="font-size:11.0pt;line-height:107%; font-family:&quot;Arial&quot;,sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language: AR-SA">We regret any inconvenience this issue has caused.</span></div></td>
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<img style="line-height:0px; font-size:0px; display:block;" height="10" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif"/>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><p style="line-height: 25.0px; letter-spacing: -0.1px;">Sincerely,<br>Fedex Cargo Claims.</p></td>
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<td style="font-size: 30px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333; text-decoration: none;" align="center" class="mobile-intro" width="600" valign="middle">How was your claims experience?</td>
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<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=1&amp;trackingNbr=788977667341&amp;case=C-135931353&amp;claimAmount$62.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star1" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg"/>
</a>
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<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif"/>
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<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=2&amp;trackingNbr=788977667341&amp;case=C-135931353&amp;claimAmount$62.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star2" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg"/>
</a>
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<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
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</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=3&amp;trackingNbr=788977667341&amp;case=C-135931353&amp;claimAmount$62.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star3" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg"/>
</a>
</td>
<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif"/>
</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=4&amp;trackingNbr=788977667341&amp;case=C-135931353&amp;claimAmount$62.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star4" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg"/>
</a>
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<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=5&amp;trackingNbr=788977667341&amp;case=C-135931353&amp;claimAmount$62.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star5" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg"/>
</a>
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<td style="font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 14px; line-height: 22px; font-weight: 300; color: #333;" align="left" valign="top">
<img border="0" style="display:inline-block" alt="email" height="11" width="15" src="https://www.fedex.com/content/dam/fedex-com/ens/envelope_icon.jpg"/>
																	&nbsp;
																																																						&copy;2024 FedEx. The content of this message is protected by copyright and trademark laws under U.S. and international law.<br><br>You are receiving this email because you have requested claims status notifications. To change your email preferences, <a title="click here" href="https://www.fedex.com/apps/onlineclaims/?locale=en_US&screen=preference" target="_blank" style="color: #333;">click here</a>.<br/>
<br/>Review our <a xmlns="" style="color: #333;" href="http://www.fedex.com/us/security/index.html">privacy policy</a>. All rights reserved.
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<td style="font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 8px; line-height: 22px; font-weight: 300; color: #333;" align="left" valign="top">ID ENS 2505</td>
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