Subject: RE: Received wrong sham sizes
From: <[email-masked]>
To: <[email-masked]>, "'JLA Customer Service'" <[email-masked]>
Date: Fri, 19 Jan 2024 14:43:54 -0800

What is the customer’s email address? 

Best Regards,

Mary

E-Commerce Support Team 

[email-masked] <mailto:[email-masked]> 

From: Customer Service [email-masked] <[email-masked]> 
Sent: Friday, January 19, 2024 11:47 AM
To: JLA Customer Service <[email-masked]>
Subject: Fwd: Received wrong sham sizes

 

---------- Forwarded message ---------
From: Koryn Burgher <[email-masked] <mailto:[email-masked]> >
Date: Sat, Jan 20, 2024 at 2:17 AM
Subject: Received wrong sham sizes
To: <[email-masked] <mailto:[email-masked]> >

1.	PO: CS498418787
2.	 
3.	 

1.	Customer received  24 Piece Room in a Bag and everything was perfect except the shams that came with it, the two shams were supposed to be Queen sized but were California Queen size. The only option it gives us is to return them but she would prefer replacement shams if possible. Are you able to provide these? I attached the customer's info. as well as her email to this email. 

1.