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 65a04b4777d9171015a3feae; Thu, 11 Jan 2024 20:10:47 GMT
Sender: c-55902BC6E3504580B7F37B5815AF998B@relay.walmart.com
Date: Thu, 11 Jan 2024 20:10:47 +0000
Mime-Version: 1.0
Subject: Re: Please contact the customer - My order is delayed #Ref 20231228003116169
From: Sharon Messitt <c-55902BC6E3504580B7F37B5815AF998B@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">I cancelled that order after they told =
me it was lost. I contacted fedex myself<div><br></div><div><br></div><div>=
<br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"ltr">Sent from my iP=
hone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Jan 11, 2024, a=
t 12:24=E2=80=AFPM, Designer Living Inc. &lt;s-55902BC6E3504580B7F37B5815AF=
998B@relay.walmart.com&gt; wrote:<br><br></blockquote></div><blockquote typ=
e=3D"cite"><div dir=3D"ltr">=EF=BB=BF<div dir=3D"ltr"><div class=3D"gmail_d=
efault" style=3D"font-family:verdana,sans-serif;font-size:small">Hello Shar=
on-</div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-ser=
if;font-size:small"><br></div><div class=3D"gmail_default" style=3D"font-fa=
mily:verdana,sans-serif;font-size:small">FedEx confirmed that the package i=
s deemed lost. We will send you a replacement order. Can you please confirm=
 the address where we will send the replacement?</div><div class=3D"gmail_d=
efault" style=3D"font-family:verdana,sans-serif;font-size:small"><br></div>=
<div class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;font-s=
ize:small">Sincerely,</div><div class=3D"gmail_default" style=3D"font-famil=
y:verdana,sans-serif;font-size:small">Kyle</div><div class=3D"gmail_default=
" style=3D"font-family:verdana,sans-serif;font-size:small">Designer Living<=
/div><div class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;f=
ont-size:small"><a href=3D"mailto:info@designerliving.com">info@designerliv=
ing.com</a></div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" clas=
s=3D"gmail_attr">On Fri, Dec 29, 2023 at 7:31=E2=80=AFAM Sharon Messitt &lt=
;<a href=3D"mailto:c-55902BC6E3504580B7F37B5815AF998B@relay.walmart.com">c-=
55902BC6E3504580B7F37B5815AF998B@relay.walmart.com</a>&gt; wrote:<br></div>=
<blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-=
left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"auto">FedEx t=
racking says delayed. Package in Georgia<div><br></div><div><br></div><div>=
<div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br><blockquote =
type=3D"cite">On Dec 28, 2023, at 6:25=E2=80=AFPM, <a href=3D"mailto:s-5590=
2BC6E3504580B7F37B5815AF998B@relay.walmart.com" target=3D"_blank">s-55902BC=
6E3504580B7F37B5815AF998B@relay.walmart.com</a> wrote:<br><br></blockquote>=
</div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200011511324548</div>
    <div><b> Item: </b>&nbsp; Mi Zone Twin/Twin XL Faux Fur Comforter Set U=
ltra Soft 2-Piece Ombre Shaggy Purple Multi Bedding </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello <span>Sharon</span>/ Walmart-</p><p>&nbsp;</p><p>Thank you f=
or your email. We are sorry to hear your order has not arrived. Unfortunate=
ly, we cannot see further into FedEx's system as to why there have been no =
scans for this package; therefore, we have opened a lost package investigat=
ion with FedEx. Generally, this will take anywhere between 1-8 business day=
s to resolve; however, it can be completed sooner. Once FedEx completes the=
ir investigation, they will notify us of the results; and we in turn will c=
ontact you with an update. We appreciate your patience while the investigat=
ion is in progress. Thank you!</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p>=
<p>Designer Living Customer Service</p><p><a href=3D"mailto:info@designerli=
ving.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>** THIS =
IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, contact=
ing you on behalf of the customer for the order below. The customer is rece=
iving a copy of this message.</p><p><br></p><p><strong> Customer Name:</str=
ong>&nbsp;Sharon Messitt</p><p><strong>Customer Order Number:</strong>&nbsp=
;200011511324548</p><p><strong>Purchase Order No:</strong>&nbsp;10883525947=
5998</p><p><strong> Reason for Contact: </strong>&nbsp;My order is delayed<=
/p><p><strong> Item name/number: </strong>&nbsp; Mi Zone Twin/Twin XL Faux =
Fur Comforter Set Ultra Soft 2-Piece Ombre Shaggy Purple Multi Bedding/2366=
490930</p><p><strong> Agent message: </strong>&nbsp; My order is delayed. P=
lease let me know its status.</p><p><br></p><p><br></p><p><strong>What you =
need to do now:</strong></p><p>1. Reply to this message to contact the cust=
omer, and do so within 48 hours, per the guidelines outlined in the <a href=
=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Ser=
vice_Requirements" target=3D"_blank">Marketplace Seller Customer Care Requi=
rements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
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QAA__-hfDew" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
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