Sure,Could you please share me the contact of the manager= so that I can talk to him to sort out this issue as early as possible

Waiting for your response

Thanks

Mounika

On Tue, Jan 2, 2024 at 2:03=E2=80=AFPM Designer Living Inc.= <s-C9175065214F4A4C800BE1471F1E5517@relay.walmart.com> wrote:

Hello=C2=A0Mounika-

= If you are directed you back to us again, we suggest speaking with a Walmar= t manager for further assistance.

Sincerely,
Helita
Designer Living Customer Service<= /p>
1-888-8= 79-8790
info@= designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Sure, I understand.

If they tell me again saying that y= ou have to directly deal with seller.=C2=A0

What should i = do?
I don=E2=80=99t want to go back and forth again. If there is anyt= hing that you would like to inform walmart about this order, please do it.= =C2=A0

Ill contact walmart from my end with my concern.

Regards
Mounika=C2=A0
On Mon, Jan 1, 2024 at 8:2= 6=E2=80=AFAM Designer Living Inc. <s-C9175065214F4A4C800B= E1471F1E5517@relay.walmart.com> wrote:
Hello Mounika-

Kindly note Walmart is the sell= er of the item you purchased. Your payment transaction was processed direct= ly through Walmart. Therefore, any refund must be issued by Walmart. Please= note that we do not handle returns on behalf of other partners. If you enc= ounter any problems with your Walmart account or their return process, we r= ecommend reaching out to them directly through their customer service suppo= rt line or returning the item directly to the store. While we understand yo= ur cirmcumstances, all returns need to be handled directly through Walmart = as per their return policy.=C2=A0

We appreciate your under= standing.

Sincerely,
Helita
Designer Living Customer = Service
1-888-879-8790
info@designerliving.com
<= p>
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi ,

Please l= et me know the steps to return the item
and please initiate the retur= n=C2=A0process

In my walmart=C2=A0account i see only conta= ct seller.
Please give me return code with ups pick up

=
Since I have newborn and i don=E2=80=99t have time to dismantle it and t= ake it to the store.

Please suggest a way. The quality was= very very poor and i don=E2=80=99t want to waste another second of my time= in dismantling it and return it to the store.

Regards=C2= =A0
Mounika=C2=A0

Thanks and Regards,
=
Mounika.

On Sun, Dec 31, 2023 at 9:40=E2=80=AFPM Design= er Living Inc. <s-C9175065214F4A4C800BE1471F1E5517@relay.= walmart.com> wrote:
Hello= Burle / Walmart-

We apologize for the issues you are havi= ng with your bed.=C2=A0 If you would like to return your order, please foll= ow the steps within your Walmart account. You also may be able to return yo= ur order to your local Walmart.=C2=A0=C2=A0

Again, we sinc= erely apologize for the circumstances.
=C2=A0
Si= ncerely,
Helita
Designer Living Customer Se= rvice
1-888-879-8790
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc= =2E,=C2=A0

Burle Mani Mo= unika wants to connect with you for=20= the order below:

Customer Order Number:= =C2=A0 200011505413180
Purchase Order No:=C2=A0 108= 832634236575
Reason for Contact: =C2=A0Initiate a r= eturn
Item name/number:=C2=A0 510 Design Queen Bed = Frame with Headboard and Wood Slats, Modern Channel Tufted Upholstered Head= board, Tan/697074281

Customer Message= :
The quality of the item is very very bad In the two days of span while I was sitting and feeding my new born, the be= d got de screwed and I was about to fall on the floor. I don=E2=80=99t understand whats seems to be the problem. I feel the qualit= y of the frame and the parts that are used were very very poor quality. Please let me know how I can return the item as it is a lot of work for me = and I don=E2=80=99t want to go through the process of dismantling it and ta= king it to ghetto store. So guide me what I should be doing next.

What you = need to do now:
1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requi= rements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team