On Mon, Jan 1, 2024 at 8:26=E2=80=AFAM Designer Living Inc. <s-C9175065= 214F4A4C800BE1471F1E5517@relay.walmart.com> wrote:

Hello Mounika-

Kindly note Walma= rt is the seller of the item you purchased. Your payment transaction was pr= ocessed directly through Walmart. Therefore, any refund must be issued by W= almart. Please note that we do not handle returns on behalf of other partne= rs. If you encounter any problems with your Walmart account or their return= process, we recommend reaching out to them directly through their customer= service support line or returning the item directly to the store. While we= understand your cirmcumstances, all returns need to be handled directly th= rough Walmart as per their return policy.=C2=A0

We appreci= ate your understanding.

Sincerely,

Helita

Designer= Living Customer Service

1-888-879-8790

in= fo@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi ,

Please let me know the steps to return th= e item

and please initiate the return=C2=A0process

I= n my walmart=C2=A0account i see only contact seller.

Please give me r= eturn code with ups pick up

Since I have newborn and i don= =E2=80=99t have time to dismantle it and take it to the store.

Please suggest a way. The quality was very very poor and i don=E2=80= =99t want to waste another second of my time in dismantling it and return i= t to the store.

Regards=C2=A0

Mounika=C2=A0

Thanks and Regards,

Mounika.

On = Sun, Dec 31, 2023 at 9:40=E2=80=AFPM Designer Living Inc. <s-C9175065214F4A4C800BE1471F1E5517@relay.walmart.com> wrote:

Hello Burle / Walmart-

We apologize for the issues you are having with your bed.=C2=A0 If y= ou would like to return your order, please follow the steps within your Wal= mart account. You also may be able to return your order to your local Walma= rt.=C2=A0=C2=A0

Again, we sincer= ely apologize for the circumstances.
=C2=A0
<= span style=3D"font-family:'Arial','sans-serif';color:black"= >Sincerely,
Helita
Designer Living Customer= Service
1-888-879-8790
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living = Inc.,=C2=A0

Burle Mani Mounika wants to connect with you f= or the order below:

Customer Order Number:=C2=A0 200011505413180
Purchase Order No:=C2=A0 1= 08832634236575
Reason for Contact: =C2=A0Initiate a= return
Item name/number:=C2=A0 510 Design Queen Be= d Frame with Headboard and Wood Slats, Modern Channel Tufted Upholstered He= adboard, Tan/697074281

Customer Message:
The quality of the item is very very bad In the two days of span while I was sitting and feeding my new born, the be= d got de screwed and I was about to fall on the floor. I don=E2=80=99t understand whats seems to be the problem. I feel the qualit= y of the frame and the parts that are used were very very poor quality. Please let me know how I can return the item as it is a lot of work for me = and I don=E2=80=99t want to go through the process of dismantling it and ta= king it to ghetto store. So guide me what I should be doing next.

What you = need to do now:
1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requi= rements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team