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Date: Thu, 28 Dec 2023 23:31:10 +0000
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Subject: Re: Please contact the customer - My order is delayed   #Ref 20231228003116169
From: Sharon Messitt <c-55902BC6E3504580B7F37B5815AF998B@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">FedEx tracking says delayed. Package in=
 Georgia<div><br></div><div><br></div><div><div dir=3D"ltr">Sent from my iP=
hone</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Dec 28, 2023, a=
t 6:25=E2=80=AFPM, s-55902BC6E3504580B7F37B5815AF998B@relay.walmart.com wro=
te:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=
=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200011511324548</div>
    <div><b> Item: </b>&nbsp; Mi Zone Twin/Twin XL Faux Fur Comforter Set U=
ltra Soft 2-Piece Ombre Shaggy Purple Multi Bedding </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello <span style=3D"text-wrap: wrap;">Sharon</span>/ Walmart-</p>=
<p>&nbsp;</p><p>Thank you for your email. We are sorry to hear your order h=
as not arrived. Unfortunately, we cannot see further into FedEx's system as=
 to why there have been no scans for this package; therefore, we have opene=
d a lost package investigation with FedEx. Generally, this will take anywhe=
re between 1-8 business days to resolve; however, it can be completed soone=
r. Once FedEx completes their investigation, they will notify us of the res=
ults; and we in turn will contact you with an update. We appreciate your pa=
tience while the investigation is in progress. Thank you!</p><p>&nbsp;</p><=
p>Sincerely,</p><p>Kyle</p><p>Designer Living Customer Service</p><p>info@d=
esignerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living =
Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>Th=
is is Walmart Customer Care, contacting you on behalf of the customer for t=
he order below. The customer is receiving a copy of this message.</p><p><br=
></p><p><strong> Customer Name:</strong>&nbsp;Sharon Messitt</p><p><strong>=
Customer Order Number:</strong>&nbsp;200011511324548</p><p><strong>Purchase=
 Order No:</strong>&nbsp;108835259475998</p><p><strong> Reason for Contact:=
 </strong>&nbsp;My order is delayed</p><p><strong> Item name/number: </stro=
ng>&nbsp; Mi Zone Twin/Twin XL Faux Fur Comforter Set Ultra Soft 2-Piece Om=
bre Shaggy Purple Multi Bedding/2366490930</p><p><strong> Agent message: </=
strong>&nbsp; My order is delayed. Please let me know its status.</p><p><br=
></p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply=
 to this message to contact the customer, and do so within 48 hours, per th=
e guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/gu=
ide?article=3D000006402#Customer_Service_Requirements">Marketplace Seller C=
ustomer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczF1qwzAMAODTxI9BlvwjPfihCSkM-jC2EziO0hlSF7ywsdsPeoFvS3mn4NRoshGIwVEI5is=
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QAA__-hfDew" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwUzElqwzAUANDTREvz9Qfpa6FFLBLoorR0OICqgRpiG2xB6e1LL_BqzJ0cN9=
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</div></blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"=
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