Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200011434972128 #Ref 20231227003116083
From: Sandy Rice <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 28 Dec 2023 16:09:33 +0000

That's great, thank you very much.

On Thu, Dec 28, 2023 at 10:04 AM Designer Living Inc. <[email-masked]> wrote:

Hello Sandy/ Walmart-

We have processed a refund for your order with the tracking no: 788235555041. Please allow 2-3 business days for the refund amount to reflect on your account.

Sincerely,
Kyle

Designer Living

[email-masked]

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Well I’ve already reordered so please cancel!

On Thu, Dec 28, 2023 at 9:30 AM Designer Living Inc. <[email-masked]> wrote:

Hello Sandy/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Sandy Rice wants to connect with you for the order below:

Customer Order Number:  200011434972128

Purchase Order No:  108835364356681

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces 2-Piece Twin/Twin XL Comforter Set Microfiber Blue Elastic Ruched Bedding Sets/1373444681

Customer Message:

Has not updated since 12/17. Please cancel!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team