Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 27 Dec 2023 19:08:34 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Muge Eren

Customer Order Number: 200011711407022

Purchase Order No: 108835469184655

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   True North by Sleep Philosophy Plush to Sherpa Reversible Full/Queen Comforter Sets with Matching Sham Jacquard Velour Cozy Ivory, Size: Full/Queen, Actual Color: Off-White/312269765

Agent message:   HELLO SELLER! THE CUSTOMER IS SAYING SHE DID NOT GET HER ORDER, CAN YOU PLEASE PROVIDE ASSISTANCE WITH THIS MATTER

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team