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Date: Tue, 19 Dec 2023 18:14:27 +0000
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Subject: Re: Please contact the customer - Return/Replace - Quality/Performance Issue
 #Ref 20231218003115432
From: Flor Portal <c-28B3F678D39947B3A15048D3E4102B33@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Hi,<div><br></div><div>A month already =
passed and the odor doesn=E2=80=99t go away. We still open the windows ever=
y day. Is it a way to clean it ? I really wouldn=E2=80=99t like to have to =
returned the beds because my grandsons (3 and 5) wouldn=E2=80=99t understan=
d me taking there beds away. I hope we can find a better solution.<br><br><=
div dir=3D"ltr">Flor Portal<div><br></div></div><div dir=3D"ltr"><br><block=
quote type=3D"cite">On Dec 19, 2023, at 10:36 AM, s-28B3F678D39947B3A15048D=
3E4102B33@relay.walmart.com wrote:<br><br></blockquote></div><blockquote ty=
pe=3D"cite"><div dir=3D"ltr">=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200011538783303</div>
    <div><b> Item: </b>&nbsp; 510 Design Quilted Upholstered Platform Full =
Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Ch=
arcoal </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello&nbsp;<span style=3D"text-wrap: wrap;">Flor/ Walmart-</span><=
/p><p><span style=3D"text-wrap: wrap;"><br></span></p><p>Thank you for your=
 email. There might be a little smell that comes naturally from the packagi=
ng. We suggest allowing a few days to air out, as this smell can basically =
dissipate after 2-3 days in a ventilated place. We are sincerely sorry this=
 set did not meet your expectations. If you still want to proceed with the =
replacement, kinldy confirm the address where we will send the replacement =
order.</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p>i=
nfo@designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer L=
iving Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p=
><p>This is Walmart Customer Care, contacting you on behalf of the customer=
 for the order below. The customer is receiving a copy of this message.</p>=
<p><br></p><p><strong> Customer Name:</strong>&nbsp;Flor Portal</p><p><stro=
ng>Customer Order Number:</strong>&nbsp;200011538783303</p><p><strong>Purch=
ase Order No:</strong>&nbsp;108831274073889</p><p><strong> Reason for Conta=
ct: </strong>&nbsp;Return/Replace - Quality/Performance Issue</p><p><strong=
> Item name/number: </strong>&nbsp; 510 Design Quilted Upholstered Platform=
 Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Col=
or: Charcoal/420248020</p><p><strong> Agent message: </strong>&nbsp; Custom=
er contacted about the product having lingering unwanted odor. Requesting r=
eplacement and make sure that the product has no unwanted odor this time. P=
lease reach out to the customer about the arrangements for the replacement =
and looking forward to your quick response.</p><p><br></p><p><br></p><p><st=
rong>What you need to do now:</strong></p><p>1. Reply to this message to co=
ntact the customer, and do so within 48 hours, per the guidelines outlined =
in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D00000640=
2#Customer_Service_Requirements">Marketplace Seller Customer Care Requireme=
nts.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
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P__suI3yg" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
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