Subject: Please contact the customer - Return/Replace - Quality/Performance Issue
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 19 Dec 2023 00:07:19 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Flor Portal

Customer Order Number: 200011538783303

Purchase Order No: 108831274073889

Reason for Contact:  Return/Replace - Quality/Performance Issue

Item name/number:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020

Agent message:   Customer contacted about the product having lingering unwanted odor. Requesting replacement and make sure that the product has no unwanted odor this time. Please reach out to the customer about the arrangements for the replacement and looking forward to your quick response.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team