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Subject: Please contact the customer - Return/Replace - Quality/Performance Issue
From: Walmart Customer Care <a-28B3F678D39947B3A15048D3E4102B33@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Flor Portal</div>
    <div> <b>Customer Order Number:</b>&nbsp;200011538783303</div>
    <div> <b>Purchase Order No:</b>&nbsp;108831274073889</div>
    <div><b> Reason for Contact: </b>&nbsp;Return/Replace - Quality/Perform=
ance Issue</div>
    <div><b> Item name/number: </b>&nbsp; 510 Design Quilted Upholstered Pl=
atform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actu=
al Color: Charcoal/420248020 </div>
    <div><b> Agent message: </b>&nbsp; Customer contacted about the product=
 having lingering unwanted odor. Requesting replacement and make sure that =
the product has no unwanted odor this time. Please reach out to the custome=
r about the arrangements for the replacement and looking forward to your qu=
ick response.</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
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