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Date: Tue, 19 Dec 2023 00:02:36 +0000
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Subject: Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 20231211003114691
From: Roxanne Luckett <c-B3C099CC87934D18819BC38645DC370E@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">158 Shiloh Firetower Rd<div dir=3D"auto">Foxworth, MS 394=
83</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmai=
l_attr">On Mon, Dec 18, 2023, 5:18 PM Designer Living Inc. &lt;<a href=3D"m=
ailto:s-B3C099CC87934D18819BC38645DC370E@relay.walmart.com">s-B3C099CC87934=
D18819BC38645DC370E@relay.walmart.com</a>&gt; wrote:<br></div><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;=
padding-left:1ex"><p>Hello=C2=A0<span>Roxanne/ Walmart-</span></p><p><span>=
<br></span></p><p><span>Thank you for the photos that you have provided and=
 we apologize for the damaged item that you have received. As our one time =
courtesy, we will send ypu a replacement order. Can you please confirm the =
address where we will send the replacement?</span></p><p><span><br></span><=
/p><p><span>Sincerely,</span></p><p><span>Kyle</span></p><p><span>Designer =
Living</span></p><p><span><a href=3D"mailto:info@designerliving.com" target=
=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a></span></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p><br></p><p>On Mon, Dec 11, 2023, 11:35 AM <a href=3D"mailto=
:info@designerliving.com" target=3D"_blank" rel=3D"noreferrer">info@designe=
rliving.com</a> &lt;<a href=3D"mailto:s-B3C099CC87934D18819BC38645DC370E@re=
lay.walmart.com" target=3D"_blank" rel=3D"noreferrer">s-B3C099CC87934D18819=
BC38645DC370E@relay.walmart.com</a>&gt; wrote:<br></p><blockquote class=3D"=
gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-=
left:1ex"><p>You have a message from Designer Living Inc. - Walmart.com =C2=
=A0</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </strong>=C2=
=A0200011499428196</p><p><strong> Item: </strong>=C2=A0 510 Design Quilted =
Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Si=
ze: Full, Actual Color: Charcoal</p><p><br></p><p><br></p><p>Hello=C2=A0Rox=
anne/ Walmart-</p><p><br></p><p>Thank you for your email. Can you send us a=
 photo of the damaged part of the item?</p><p><br></p><p>Sincerely,</p><p>K=
yle</p><p>Designer Living</p><p><a href=3D"mailto:info@designerliving.com" =
target=3D"_blank" rel=3D"noreferrer">info@designerliving.com</a></p><p><br>=
</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.=C2=A0</p><=
p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart C=
ustomer Care, contacting you on behalf of the customer for the order below.=
 The customer is receiving a copy of this message.</p><p><br></p><p><strong=
> Customer Name:</strong>=C2=A0Roxanne Luckett</p><p><strong>Customer Order=
 Number:</strong>=C2=A0200011499428196</p><p><strong>Purchase Order No:</st=
rong>=C2=A0108834011340627</p><p><strong> Reason for Contact: </strong>=C2=
=A0Damaged/Missing Parts/Not Received</p><p><strong> Item name/number: </st=
rong>=C2=A0 510 Design Quilted Upholstered Platform Full Size Bed Frame wit=
h Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020</=
p><p><strong> Agent message: </strong>=C2=A0 hi this is christelle from cus=
tomer service walmart. Please be informed that the item that was received b=
y the customer was damaged on one side of the headboard. Please respnd back=
 for a replacement. Customer would still like to have the item.</p><p><br><=
/p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply t=
o this message to contact the customer, and do so within 48 hours, per the =
guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guid=
e?article=3D000006402#Customer_Service_Requirements" target=3D"_blank" rel=
=3D"noreferrer">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczEtq8zAQAODTWEszL70WWvxRvPghi9KeYOqRU4GjgGtaevtCL_BZ0Y2DNNcKRiCGSMLuo-R=
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P__Ivg4nw"></p><p><br></p><hr><p><br></p><p>Walmart Customer Service Team</=
p><p><br></p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.=
relay.walmart.com/o/eJwczDtOxDAQANDTxGU0v4zHhQt2dgsKBOJzALN2IFI-UhQE3B6x_dO=
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anjO397eX18uDz_BQAA__-M2DWA"></blockquote><p><img width=3D"1px" height=3D"1=
px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwczMFOxCAQANCvKcdmmIH=
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</blockquote></div>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
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