Delivered-To: info@designerliving.com
Received: by 2002:a05:7000:518d:b0:548:777e:ec28 with SMTP id g13csp1276401mae;
        Mon, 18 Dec 2023 15:31:35 -0800 (PST)
X-Google-Smtp-Source: AGHT+IEbiRocGN0ndGd0ERYDMIIVFIZlWPp2fwbJWGSWBaTPwrJSc5sWFsI+cIPCFQq04NDkTHTe
X-Received: by 2002:a05:6871:2284:b0:1fb:648:5207 with SMTP id sd4-20020a056871228400b001fb06485207mr30997211oab.2.1702942295251;
        Mon, 18 Dec 2023 15:31:35 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1702942295; cv=none;
        d=google.com; s=arc-20160816;
        b=B53iHgjGepP/B1BKof4GXchZF11nlojEMd7opT0Fyji6MNteNfxb7sPRnQOs3msoCC
         buESA9+CeaHtj0G0FtEJ2RTht9mX6rR8we6VMHvLPCTL4X2Ko9d+Em9Eaa1l9n2K7t/u
         QnUeguqCzF6McTSrsCtrtf5r0EtVlvGOI5I1D2d9J80MrTPT/KpkC/nXAUWJ6TH1BiH4
         SyPthG2TFpQy3IEqK5anVg8GtMoZAXSbuKH0NYaSWKebGVS15fVKmSpJePIpLHsWPjNp
         PzBrzxzHfPXdpbQn5acCiap8xKBqO2fD8nHQ1v0B80hE+nMyj+QWlIGDtGbYDM/i/tmU
         K8BQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=content-transfer-encoding:message-id:to:from:subject:mime-version
         :date:sender:dkim-signature;
        bh=6XAvg5GS/3hFXSZ0OzxsfwYmpzaLitadE375bqhu954=;
        fh=vCmmRaBBwXoZKC+locSEbzhfzNgCcfKz1RpnZ2b6iqU=;
        b=eylThw13gBBvEYlQBvC8uL15KyIBZihDLcGwsqipfEI03eRh/ZznjcI+20dCiWCHdg
         XkQyAbfKpolHzgSyc4RpWGZRyBJLf49AhEKuij/wK29t0bmfVWvoqiVLY3itXGs8jzdL
         PPsd5IRyjX+T2kxcbsqKX9fHJSQpkN4tlE5v8NH0MDdnlPOI6+up7/TO2dBf4SW6IIGo
         3LvaC7cWdQUi4WDH2/dKGtAHLXkLQW0Xxkk1mkntpI2Gp+Dk5UzlnEeFplGZx7ii9LCN
         s3VnjC7Yw8muQH7H6bYBY1vZo3QAlvZ0fwuxuVs3ZW5GuiutvmFVyZ4yig4zvjsfrbBG
         8ybA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@relay.walmart.com header.s=smtp header.b=LtlOiYQK;
       spf=pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 104.130.123.233 as permitted sender) smtp.mailfrom="bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com";
       dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=walmart.com
Return-Path: <bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com>
Received: from mail.a233.static.mgsend.net (mail.a233.static.mgsend.net. [104.130.123.233])
        by mx.google.com with UTF8SMTPS id jx17-20020a05622a811100b004254adbfbfbsi23582002qtb.371.2023.12.18.15.31.34
        for <info@designerliving.com>
        (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
        Mon, 18 Dec 2023 15:31:35 -0800 (PST)
Received-SPF: pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 104.130.123.233 as permitted sender) client-ip=104.130.123.233;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@relay.walmart.com header.s=smtp header.b=LtlOiYQK;
       spf=pass (google.com: domain of bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com designates 104.130.123.233 as permitted sender) smtp.mailfrom="bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com";
       dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=walmart.com
DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com;
 q=dns/txt; s=smtp; t=1702942294; x=1702949494; h=Content-Transfer-Encoding:
 Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version:
 Date: Sender: Sender; bh=6XAvg5GS/3hFXSZ0OzxsfwYmpzaLitadE375bqhu954=;
 b=LtlOiYQK5FF+0M3AXFTxK00H/kmondKcAdoB1m6l1tkjUJ4Ooa6sX+EIYLPBlgTWt8kUOO6bhcWo2ZtW7k6pZhyAz2F7WP9EWFrAMfqzo6LS0Netds43scA7SjHqLm7XMpMn/nmHcXn4rjXxu1Qa39c3rI+UjKS6Nu4jIFziWYE=
X-Mailgun-Sending-Ip: 104.130.123.233
X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0=
Received: from <unknown> (<unknown> []) by f24b5c2fb309 with HTTP id
 6580d65627ae30c976be15d0; Mon, 18 Dec 2023 23:31:34 GMT
Sender: c-9C7B995352734BF0A464E1BE593FFB04@relay.walmart.com
Date: Mon, 18 Dec 2023 23:31:34 +0000
Mime-Version: 1.0
Subject: RE:RE:RE:RE:Please contact the customer - My order is delayed   #Ref
 20231214003115045
From: Debra Akers <c-9C7B995352734BF0A464E1BE593FFB04@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
X-Mailgun-Tag: CCCP:SELLER
X-Mailgun-Track-Opens: true
X-Mailgun-Variables: {"incidentId": "9C7B995352734BF0A464E1BE593FFB04"}
Message-Id: <20231218233134.964c3548cbdd9d23@relay.walmart.com>
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"></head><body dir=3D"auto"><div dir=3D"auto">Debra Akers&nbsp;</di=
v><div dir=3D"auto">175 Laurel Church Rd</div><div dir=3D"auto">Pilot VA 24=
138</div><div dir=3D"auto"><br></div><div dir=3D"auto"><br></div><div dir=
=3D"auto"><br></div><div id=3D"composer_signature" dir=3D"auto"><div style=
=3D"font-size:12px;color:#575757" dir=3D"auto">Sent from my Galaxy</div></d=
iv><div dir=3D"auto"><br></div><div><br></div><div align=3D"left" dir=3D"au=
to" style=3D"font-size:100%;color:#000000"><div>-------- Original message -=
-------</div><div>From: "Designer Living Inc." &lt;s-9C7B995352734BF0A464E1=
BE593FFB04@relay.walmart.com&gt; </div><div>Date: 12/18/23  6:09 PM  (GMT-0=
5:00) </div><div>To: Debra Akers &lt;mom2ajk@comcast.net&gt; </div><div>Sub=
ject: RE:RE:RE:RE:Please contact the customer - My order is delayed   #Ref
  20231214003115045 </div><div><br></div></div><p>Hello Debra-</p><p><br></=
p><p>Got that! Can you please confirm the address where we will send the re=
placement order?</p><p><br></p><p>Sincerely,</p><p>Kyle</p><p>Designer Livi=
ng</p><p>info@designerliving.com</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br><=
/p><p>Yes please send the replacement. Thank you.</p><p><br></p><p><br></p>=
<p><br></p><p>Sent from my Galaxy</p><p><br></p><p><br></p><p>-------- Orig=
inal message --------</p><p>From: "Designer Living Inc."</p><p>Date: 12/18/=
23 &nbsp;5:18 PM &nbsp;(GMT-05:00)</p><p>To: Debra Akers</p><p>Subject: RE:=
RE:RE:Please contact the customer - My order is delayed &nbsp; #Ref
 &nbsp;20231214003115045</p><p><br></p><p>Hello&nbsp;<span style=3D"text-wr=
ap: wrap;">Debra/ Walmart-</span></p><p><span style=3D"text-wrap: wrap;"><b=
r></span></p><p><span style=3D"text-wrap: wrap;">Unfortunately, we cannot p=
redict the exact time and date of delivery but FedEx standard delivery time=
 will be 5-8 business days. Would you like to proceed on getting the replac=
ement order?</span></p><p><span style=3D"text-wrap: wrap;"><br></span></p><=
p><span style=3D"text-wrap: wrap;">Sincerely,</span></p><p>Kyle</p><p>Desig=
ner Living</p><p>info@designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p>=
<p>Can you get it here by Christmas...if yes I would live to have another s=
hipped.&nbsp;</p><p><br></p><p><br></p><p><br></p><p>Sent from my Galaxy</p=
><p><br></p><p><br></p><p>-------- Original message --------</p><p>From: "D=
esigner Living Inc."</p><p>Date: 12/18/23 &nbsp;3:49 PM &nbsp;(GMT-05:00)</=
p><p>To: Debra Akers</p><p>Subject: RE:RE:Please contact the customer - My =
order is delayed &nbsp; #Ref
 &nbsp;20231214003115045</p><p><br></p><p>Hello&nbsp;<span style=3D"text-wr=
ap: wrap;">Debra/ Walmart-</span></p><p><span style=3D"text-wrap: wrap;"><b=
r></span></p><p><span style=3D"text-wrap: wrap;">Thank you for your email a=
nd we apologize that your item has not arrived. Instead of requesting for a=
 refund, would you like us to send you a replacement order?&nbsp;</span></p=
><p><span style=3D"text-wrap: wrap;"><br></span></p><p><span style=3D"text-=
wrap: wrap;">Sincerely,</span></p><p>Kyle</p><p>Designer Living</p><p>info@=
designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Since this item ha=
s not moved since Dec 3 and nobody knows where it is cam I please have a re=
fund. The comforter set is/was one of my daughters Christmas gifts and I ne=
ed the money to purchase her a different one.&nbsp;</p><p><br></p><p><br></=
p><p><br></p><p>Sent from my Galaxy</p><p><br></p><p><br></p><p>-------- Or=
iginal message --------</p><p>From: "info@designerliving.com"</p><p>Date: 1=
2/14/23 &nbsp;6:06 PM &nbsp;(GMT-05:00)</p><p>To: Debra Akers</p><p>Subject=
: RE:Please contact the customer - My order is delayed &nbsp; #Ref 20231214=
003115045</p><p><br></p><p>You have a message from Designer Living Inc. - W=
almart.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: =
</strong>&nbsp;200011408741197</p><p><strong> Item: </strong>&nbsp; Intelli=
gent Design 8-Piece Purple Boho All Season Comforter Set with Bed Sheets, Q=
ueen</p><p><br></p><p><br></p><p>Hello <span style=3D"text-wrap: wrap;">Deb=
ra</span>/ Walmart-</p><p>&nbsp;</p><p>Thank you for your email. We are sor=
ry to hear your order has not arrived. Unfortunately, we cannot see further=
 into FedEx's system as to why there have been no scans for this package; t=
herefore, we have opened a lost package investigation with FedEx. Generally=
, this will take anywhere between 1-8 business days to resolve; however, it=
 can be completed sooner. Once FedEx completes their investigation, they wi=
ll notify us of the results; and we in turn will contact you with an update=
=2E We appreciate your patience while t=
he investigation is in progress. Thank=
 you!</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p><p>Designer Living Custom=
er Service</p><p>1-888-879-8790</p><p>info@designerliving.com</p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>**=
 THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, c=
ontacting you on behalf of the customer for the order below. The customer i=
s receiving a copy of this message.</p><p><br></p><p><strong> Customer Name=
:</strong>&nbsp;Debra Akers</p><p><strong>Customer Order Number:</strong>&n=
bsp;200011408741197</p><p><strong>Purchase Order No:</strong>&nbsp;10883378=
9344777</p><p><strong> Reason for Contact: </strong>&nbsp;My order is delay=
ed</p><p><strong> Item name/number: </strong>&nbsp; Intelligent Design 8-Pi=
ece Purple Boho All Season Comforter Set with Bed Sheets, Queen/842203064</=
p><p><strong> Agent message: </strong>&nbsp; My order is delayed. Please le=
t me know its status.</p><p><br></p><p><br></p><p><strong>What you need to =
do now:</strong></p><p>1. Reply to this message to contact the customer, an=
d do so within 48 hours, per the guidelines outlined in the <a href=3D"http=
s://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_Req=
uirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwczFFqxCAQANDTxM8wjjOa-fBjExIo7EdpTyA6boWsgTS09PaFvcArMVXnSY1GGwBZIAQ0X9H=
ypAI5eCpcfUYBUGFJuaRUHZFpEQGdRUtoGRnHwuKx5jDxJFrTNBCcuqe_8Tftz3ReYz6epvXciv=
brrURZwizCjjE4mje4kafVziuL27YZyJyx9XoMBEW_26Prubef1h8v54rLsrwP7va53u_rx38AA=
AD__wh8OHk" onmouseover=3D"imageMousePointerUpdate(true)" onmouseout=3D"ima=
geMousePointerUpdate(false)"></p><p><br></p><hr><p><br></p><p>Walmart Custo=
mer Service Team</p><p><br></p><p><img width=3D"1px" height=3D"1px" alt=3D"=
" src=3D"http://cccp.relay.walmart.com/o/eJwEwEtOxiAQAODTlGXDPOiUBYu_pE1cGI=
2PAwCDsfrTJpXEeHs_DemDJq6mBhCLzjsQMp8B5uw8q4IrmGZSqQLAmJ3MBIXV7AEtEiAwkp0AR=
sqavDIVm9kXkYHtVe_pb_xN95auPpazmf0ou9ajP2jwURbvHTkU4mWzN554hWV1nrZtsWyu0M6G=
6et7YFvOVtJPH4_aTQ8xxueBbvH99e3pcX35DwAA__9XGjbo" onmouseover=3D"imageMouse=
PointerUpdate(true)" onmouseout=3D"imageMousePointerUpdate(false)"><img src=
=3D"http://cccp.relay.walmart.com/o/eJwczE1KxDAUAODTNMuS95O0WWQxLS0IsxA9QUz=
eGwOdFGJRvL3gBb4Sk5JnMRJhshgInPXmM_JHCToDESbJDCXPQVW9FJ8nV9CbGtEiAcKMloDd6B=
Uyz8ig7FwgGNh2OdLv-JOOZ-rXmM-nqS3XIu16KTGs0xKCI4cT8bLbG3veYNlcoH1fLJsea9NzY=
Fvkqz6a9KN-1_b4d664ruvrQLf37X7f3v4CAAD__x6ROGU" alt=3D"" height=3D"1px" wid=
th=3D"1px" onmouseover=3D"imageMousePointerUpdate(true)" onmouseout=3D"imag=
eMousePointerUpdate(false)"></p><p><img src=3D"http://cccp.relay.walmart.co=
m/o/eJwUyk1OhTAQAODT0CWZzkwpXXTxaCBxYTT-HGBo50WUQoJNjLc37r8S5U4Dq9FoPWAgdI7=
MR-TiHIjNd7SD_JORZIXswLPwuq5miwhIFu2IwMFSPyhlHRUB1ZdQpGO4dJff_kf2Klfr81nNdu=
St6NEeSgzJTyE4cuiJpwVuPPBsp9kFWpYJ2FyxnhXl86tjyGfN8t36Q5tpMaX03NEtvb--PT3OL=
38BAAD__83MN8Y" alt=3D"" height=3D"1px" width=3D"1px" onmouseover=3D"imageM=
ousePointerUpdate(true)" onmouseout=3D"imageMousePointerUpdate(false)"><img=
 width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com=
/o/eJwczE1qhDAUAODTmKW8PxOzyGIUhcIsSnuCxLxMA04EKy29fWEu8OUQC1tRowEdkGeHjs1X=
YBqooJToiqK3KY1xE07gkqTESKYGAmIkHInAIveYCnirGEumNDJ1Aqfu8a__jfsznle_HU9T21a=
ztustBz-7yfuBB3Is0wo3sbLgtAye13UCMWeorRydQNbv-mh67vWntsfLucI8z-8d3z6X-335-A=
8AAP__Iy84ng" onmouseover=3D"imageMousePointerUpdate(true)" onmouseout=3D"i=
mageMousePointerUpdate(false)"></p><p><img width=3D"1px" height=3D"1px" alt=
=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwEwMtKxDAUANCvmSzLzX3kschiGl=
pwIYqPD8gkV6xOWqgB8e89LZUPcqxGk_WAkXy0ZD5Tk1sDRGBBlsJNnb9FJbRMCkjObAkByaINi=
DYQTYFZqwuRAoMIyoXh1Hv5m37LvZdzTPXoZtvr1nQfDy3F7OcYhQQ98bzClR0vdl4k0rrOwOZM=
_ehYvr4vDPXotfyMaddhRso5P1_omt9f354el5f_AAAA___T-jXR" onmouseover=3D"imageM=
ousePointerUpdate(true)" onmouseout=3D"imageMousePointerUpdate(false)"><img=
 src=3D"http://cccp.relay.walmart.com/o/eJwczMtpwzAYAOBprKPR_5Kigw6xsaGQQ2k=
n0DMVOAqopqXbF7LAl32oZLio4sFqdORAk_ryYoBAx1gcJ3Eh1pyMRAMZYw1FRDWPGgkQLoh0QZ=
xt5giQIorJxtY4sR7lCH_zbzgeYZxzej5U66nl0s-37N1qF-eEBC3xsusrG95g2cTRvi-a1fCt1=
-fEOpfvdu9lHO2n9fvLOf26ru8TXT-32237-A8AAP__XZA5Cw" alt=3D"" height=3D"1px" =
width=3D"1px" onmouseover=3D"imageMousePointerUpdate(true)" onmouseout=3D"i=
mageMousePointerUpdate(false)"></p>
<img src=3D"http://cccp.relay.walmart.com/o/eJwEwE1KxTAQAODTNMsymZkmk0UWr6E=
FF6L4c4A0P1h9aaEGxNu_L_tYyXBRxWsL6BicaPXlectRQFtTZEsuV1OliIW4ESFY3NTuEZA0ak=
ECx3oUsaizrslA4lplYLjKPf6Pf_He4tXHdDa1H2nP5ehP2btgZ-cmmtASzyvc2PCi52VytK4zs=
Lp8OxvG75-BIZ0txd8-HqWr7kMIrwPdwuf7x8vz8vYIAAD__6S8N18" alt=3D"" height=3D"=
1px" width=3D"1px" onmouseover=3D"imageMousePointerUpdate(true)" onmouseout=
=3D"imageMousePointerUpdate(false)">
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
=2Ecom/o/eJwczEFKxTAQANDTNMsymZlMMossfk=
sLwl-InqAm6TfQn0IsircXvMDLcdtJuJgSrQdU=
RlQ2n3FXESFVb52KR_GFOQSlhCmARzA1IiBZtAGJLPGowokch_SRs2akgaGXY_sdf7bjufVrTOf=
T1JZqLu16yVFnP6k6cuiJpxVuLLzYaXFK6zoBmx5r28-BIZev-milH_W7tse_c8V5nl8Hur0v9_=
vy9hcAAP__LIo3CQ"></body></html>