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Date: Mon, 18 Dec 2023 22:38:22 +0000
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Subject: RE:RE:RE:Please contact the customer - My order is delayed   #Ref
 20231214003115045
From: Debra Akers <c-9C7B995352734BF0A464E1BE593FFB04@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"></head><body dir=3D"auto"><div dir=3D"auto">Yes please send the r=
eplacement. Thank you.</div><div dir=3D"auto"><br></div><div dir=3D"auto"><=
br></div><div dir=3D"auto"><br></div><div id=3D"composer_signature" dir=3D"=
auto"><div style=3D"font-size:12px;color:#575757" dir=3D"auto">Sent from my=
 Galaxy</div></div><div dir=3D"auto"><br></div><div><br></div><div align=3D=
"left" dir=3D"auto" style=3D"font-size:100%;color:#000000"><div>-------- Or=
iginal message --------</div><div>From: "Designer Living Inc." &lt;s-9C7B99=
5352734BF0A464E1BE593FFB04@relay.walmart.com&gt; </div><div>Date: 12/18/23 =
 5:18 PM  (GMT-05:00) </div><div>To: Debra Akers &lt;mom2ajk@comcast.net&gt=
; </div><div>Subject: RE:RE:RE:Please contact the customer - My order is de=
layed   #Ref
  20231214003115045 </div><div><br></div></div><p>Hello&nbsp;<span style=3D=
"text-wrap: wrap;">Debra/ Walmart-</span></p><p><span style=3D"text-wrap: w=
rap;"><br></span></p><p><span style=3D"text-wrap: wrap;">Unfortunately, we =
cannot predict the exact time and date of delivery but FedEx standard deliv=
ery time will be 5-8 business days. Would you like to proceed on getting th=
e replacement order?</span></p><p><span style=3D"text-wrap: wrap;"><br></sp=
an></p><p><span style=3D"text-wrap: wrap;">Sincerely,</span></p><p>Kyle</p>=
<p>Designer Living</p><p>info@designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p=
><br></p><p>Can you get it here by Christmas...if yes I would live to have =
another shipped.&nbsp;</p><p><br></p><p><br></p><p><br></p><p>Sent from my =
Galaxy</p><p><br></p><p><br></p><p>-------- Original message --------</p><p=
>From: "Designer Living Inc."</p><p>Date: 12/18/23 &nbsp;3:49 PM &nbsp;(GMT=
-05:00)</p><p>To: Debra Akers</p><p>Subject: RE:RE:Please contact the custo=
mer - My order is delayed &nbsp; #Ref
 &nbsp;20231214003115045</p><p><br></p><p>Hello&nbsp;<span style=3D"text-wr=
ap: wrap;">Debra/ Walmart-</span></p><p><span style=3D"text-wrap: wrap;"><b=
r></span></p><p><span style=3D"text-wrap: wrap;">Thank you for your email a=
nd we apologize that your item has not arrived. Instead of requesting for a=
 refund, would you like us to send you a replacement order?&nbsp;</span></p=
><p><span style=3D"text-wrap: wrap;"><br></span></p><p><span style=3D"text-=
wrap: wrap;">Sincerely,</span></p><p>Kyle</p><p>Designer Living</p><p>info@=
designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Since this item ha=
s not moved since Dec 3 and nobody knows where it is cam I please have a re=
fund. The comforter set is/was one of my daughters Christmas gifts and I ne=
ed the money to purchase her a different one.&nbsp;</p><p><br></p><p><br></=
p><p><br></p><p>Sent from my Galaxy</p><p><br></p><p><br></p><p>-------- Or=
iginal message --------</p><p>From: "info@designerliving.com"</p><p>Date: 1=
2/14/23 &nbsp;6:06 PM &nbsp;(GMT-05:00)</p><p>To: Debra Akers</p><p>Subject=
: RE:Please contact the customer - My order is delayed &nbsp; #Ref 20231214=
003115045</p><p><br></p><p>You have a message from Designer Living Inc. - W=
almart.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: =
</strong>&nbsp;200011408741197</p><p><strong> Item: </strong>&nbsp; Intelli=
gent Design 8-Piece Purple Boho All Season Comforter Set with Bed Sheets, Q=
ueen</p><p><br></p><p><br></p><p>Hello <span style=3D"text-wrap: wrap;">Deb=
ra</span>/ Walmart-</p><p>&nbsp;</p><p>Thank you for your email. We are sor=
ry to hear your order has not arrived. Unfortunately, we cannot see further=
 into FedEx's system as to why there have been no scans for this package; t=
herefore, we have opened a lost package investigation with FedEx. Generally=
, this will take anywhere between 1-8 business days to resolve; however, it=
 can be completed sooner. Once FedEx completes their investigation, they wi=
ll notify us of the results; and we in turn will contact you with an update=
=2E We appreciate your patience while t=
he investigation is in progress. Thank=
 you!</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p><p>Designer Living Custom=
er Service</p><p>1-888-879-8790</p><p>info@designerliving.com</p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>**=
 THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, c=
ontacting you on behalf of the customer for the order below. The customer i=
s receiving a copy of this message.</p><p><br></p><p><strong> Customer Name=
:</strong>&nbsp;Debra Akers</p><p><strong>Customer Order Number:</strong>&n=
bsp;200011408741197</p><p><strong>Purchase Order No:</strong>&nbsp;10883378=
9344777</p><p><strong> Reason for Contact: </strong>&nbsp;My order is delay=
ed</p><p><strong> Item name/number: </strong>&nbsp; Intelligent Design 8-Pi=
ece Purple Boho All Season Comforter Set with Bed Sheets, Queen/842203064</=
p><p><strong> Agent message: </strong>&nbsp; My order is delayed. Please le=
t me know its status.</p><p><br></p><p><br></p><p><strong>What you need to =
do now:</strong></p><p>1. Reply to this message to contact the customer, an=
d do so within 48 hours, per the guidelines outlined in the <a href=3D"http=
s://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_Req=
uirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img sr=
c=3D"http://cccp.relay.walmart.com/o/eJwczFFqxCAQANDTxM8wjjOa-fBjExIo7EdpTy=
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geMousePointerUpdate(false)"></p><p><br></p><hr><p><br></p><p>Walmart Custo=
mer Service Team</p><p><br></p><p><img src=3D"http://cccp.relay.walmart.com=
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