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Date: Mon, 18 Dec 2023 22:06:13 +0000
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Subject: RE:RE:Please contact the customer - My order is delayed   #Ref
 20231214003115045
From: Debra Akers <c-9C7B995352734BF0A464E1BE593FFB04@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8"></head><body dir=3D"auto"><div dir=3D"auto">Can you get it here b=
y Christmas...if yes I would live to have another shipped.&nbsp;</div><div =
dir=3D"auto"><br></div><div dir=3D"auto"><br></div><div dir=3D"auto"><br></=
div><div id=3D"composer_signature" dir=3D"auto"><div style=3D"font-size:12p=
x;color:#575757" dir=3D"auto">Sent from my Galaxy</div></div><div dir=3D"au=
to"><br></div><div><br></div><div align=3D"left" dir=3D"auto" style=3D"font=
-size:100%;color:#000000"><div>-------- Original message --------</div><div=
>From: "Designer Living Inc." &lt;s-9C7B995352734BF0A464E1BE593FFB04@relay.=
walmart.com&gt; </div><div>Date: 12/18/23  3:49 PM  (GMT-05:00) </div><div>=
To: Debra Akers &lt;mom2ajk@comcast.net&gt; </div><div>Subject: RE:RE:Pleas=
e contact the customer - My order is delayed   #Ref
  20231214003115045 </div><div><br></div></div><p>Hello&nbsp;<span style=3D=
"text-wrap: wrap;">Debra/ Walmart-</span></p><p><span style=3D"text-wrap: w=
rap;"><br></span></p><p><span style=3D"text-wrap: wrap;">Thank you for your=
 email and we apologize that your item has not arrived. Instead of requesti=
ng for a refund, would you like us to send you a replacement order?&nbsp;</=
span></p><p><span style=3D"text-wrap: wrap;"><br></span></p><p><span style=
=3D"text-wrap: wrap;">Sincerely,</span></p><p>Kyle</p><p>Designer Living</p=
><p>info@designerliving.com</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Since thi=
s item has not moved since Dec 3 and nobody knows where it is cam I please =
have a refund. The comforter set is/was one of my daughters Christmas gifts=
 and I need the money to purchase her a different one.&nbsp;</p><p><br></p>=
<p><br></p><p><br></p><p>Sent from my Galaxy</p><p><br></p><p><br></p><p>--=
------ Original message --------</p><p>From: "info@designerliving.com"</p><=
p>Date: 12/14/23 &nbsp;6:06 PM &nbsp;(GMT-05:00)</p><p>To: Debra Akers</p><=
p>Subject: RE:Please contact the customer - My order is delayed &nbsp; #Ref=
 20231214003115045</p><p><br></p><p>You have a message from Designer Living=
 Inc. - Walmart.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales O=
rder Id: </strong>&nbsp;200011408741197</p><p><strong> Item: </strong>&nbsp=
; Intelligent Design 8-Piece Purple Boho All Season Comforter Set with Bed =
Sheets, Queen</p><p><br></p><p><br></p><p>Hello <span style=3D"text-wrap: w=
rap;">Debra</span>/ Walmart-</p><p>&nbsp;</p><p>Thank you for your email. W=
e are sorry to hear your order has not arrived. Unfortunately, we cannot se=
e further into FedEx's system as to why there have been no scans for this p=
ackage; therefore, we have opened a lost package investigation with FedEx. =
Generally, this will take anywhere between 1-8 business days to resolve; ho=
wever, it can be completed sooner. Once FedEx completes their investigation=
, they will notify us of the results; and we in turn will contact you with =
an update. We appreciate your patience while the investigation is in progre=
ss. Thank you!</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p><p>Designer Livi=
ng Customer Service</p><p>1-888-879-8790</p><p>info@designerliving.com</p><=
p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br>=
</p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Custome=
r Care, contacting you on behalf of the customer for the order below. The c=
ustomer is receiving a copy of this message.</p><p><br></p><p><strong> Cust=
omer Name:</strong>&nbsp;Debra Akers</p><p><strong>Customer Order Number:</=
strong>&nbsp;200011408741197</p><p><strong>Purchase Order No:</strong>&nbsp=
;108833789344777</p><p><strong> Reason for Contact: </strong>&nbsp;My order=
 is delayed</p><p><strong> Item name/number: </strong>&nbsp; Intelligent De=
sign 8-Piece Purple Boho All Season Comforter Set with Bed Sheets, Queen/84=
2203064</p><p><strong> Agent message: </strong>&nbsp; My order is delayed. =
Please let me know its status.</p><p><br></p><p><br></p><p><strong>What you=
 need to do now:</strong></p><p>1. Reply to this message to contact the cus=
tomer, and do so within 48 hours, per the guidelines outlined in the <a hre=
f=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Se=
rvice_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
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geMousePointerUpdate(false)"></p><p><br></p><hr><p><br></p><p>Walmart Custo=
mer Service Team</p><p><br></p><p><img width=3D"1px" height=3D"1px" alt=3D"=
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