Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 12 Dec 2023 15:57:15 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Idalia Serrano

Customer Order Number: 200011507773928

Purchase Order No: 108834218659487

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Mi Zone Full/Queen Reversible Comforter Set with Decor Pillow 4-Piece Metallic Printed Aqua/Purple, Size: Full/Queen/600581209

Agent message:   Hello, I am contacting you on behalf of our loyal customer. The customer has not received this item. Can you please advise where this item is. Can you please advise if this can be refunded to the customer or reshipped. Customer has already check with family and neighbors and no one seen the pkg. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team