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Date: Mon, 11 Dec 2023 15:07:23 +0000
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Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <a-B3C099CC87934D18819BC38645DC370E@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Roxanne Luckett</div>
    <div> <b>Customer Order Number:</b>&nbsp;200011499428196</div>
    <div> <b>Purchase Order No:</b>&nbsp;108834011340627</div>
    <div><b> Reason for Contact: </b>&nbsp;Damaged/Missing Parts/Not Receiv=
ed</div>
    <div><b> Item name/number: </b>&nbsp; 510 Design Quilted Upholstered Pl=
atform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actu=
al Color: Charcoal/420248020 </div>
    <div><b> Agent message: </b>&nbsp; hi this is christelle from customer =
service walmart. Please be informed that the item that was received by the =
customer was damaged on one side of the headboard. Please respnd back for a=
 replacement. Customer would still like to have the item.

</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwczEtq8zAQAODTWEszL70WWvxRvPghi9KeYOqRU4GjgGtaevtCL_BZ0Y2DNN=
cKRiCGSMLuo-RNgZME8mRhDRaC2mYqqzE39OJ6ISBGQkQPkXjWGHNTooSm6tP7JHC0XX_mb90fe=
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_70tt9vy-hsAAP__Ivg4nw">