Subject: Re: Re: Fwd: Confirmation - Order Number D23B020F0A #Ref 20231113003111882
From: Marisol Garfias <[email-masked]>
To: "Customer Service [email-masked]" <[email-masked]>
Date: Thu, 7 Dec 2023 16:07:28 -0800

Hello,

Any update on this?

Thank you and please do not hesitate to contact me if there is anything
further that you may need.

Marisol Garfias |Las Vegas Showroom /Account Manager
Cell:818.322.7850 PST
Office Hrs: M-F 8am-5pm PST

On Wed, Nov 29, 2023, 7:45 AM [email-masked] <
[email-masked]> wrote:

> Hello Marisol-
>
>
> Thank you for your email. FedEx completed the investigation for order no: D23A3105DD
> and we refunded it on 11/27/2023. Unfortunately, the investigation for
> order no: D23B020F0A is still in progress. We will update you as soon as
> FedEx completes the investigation for order no: D23B020F0A.
>
>
> We appreciate your patience as the investigation is on progress. Please
> see the receipt below for the refun of order no: D23A3105DD.
>
> Merchant DBA: Designer Living Inc
> Merchant ID:800000033214Terminal ID:001Industry
> Type:ECDate/Time:11/27/2023 12:15:03 ESTCurrency Code:USD
>
>
>
>
> CREDITEDCredit Card TypeMasterCard Card NumberXXXXXXXXXXXX3372 Expiration
> Date09/2024 Amount 201.18 Order ID #D23A3105DD Order Description BOTH ITEMS
> WERE NOT RECEIVED CONFIRMED BY FEDEX Payment Brand Response Code000 -
> Response Code not Recognized Payment Brand Response CategoryX - Non Visa
> transactionPayment Account Reference Number Transaction Date11/27/2023
> 12:15:03 ESTTransaction Reference Number
> [TxRefNum]6564CE9635E160BC00002B5500005D0352505334
>
>
> Sincerely,
>
> Kyle
>
> Designer Living
>
> [email-masked]
>
>
> ===============================================================================
>
>
> Hello,
>
>
> I still have not received any update on this case. I had 2 orders lost,
> only one shows pending refund on my account. Please advise
>
> Thank you and please do not hesitate to contact me if there is anything
> further that you may need.
>
> Marisol Garfias |Las Vegas Showroom /Account Manager
> Cell:818.322.7850 PST
> Office Hrs: M-F 8am-5pm PST
>
>
>
>
> On Tue, Nov 14, 2023, 8:06 AM [email-masked] <
> [email-masked]> wrote:
>
>> Hello Marisol-
>>
>>
>> Thank you for your email. Unfortunately, the FedEx case for order no:
>> D23A3105DD has not been resolved yet by FedEx and still on the process of
>> investigation. We will include order no: D23B020F0A to the case and will
>> update you as soon as possible when FedEx finishes the investigation. We
>> sincerely apologize if you did not receive the package, don't worry we will
>> help you as much as we can once FedEx completes the investigation.
>>
>>
>> Sincerely,
>>
>> Kyle
>>
>> Designer Living
>>
>> [email-masked]
>>
>>
>> ===============================================================================
>>
>>
>> Good morning,
>>
>>
>> I received notification that my package was delivered on Friday but once
>> again never received the item. The delivery image this time shows a
>> different area of drop off. This is my second order that FedEx states my
>> delivery address is wrong when they call.
>>
>>
>> Thank you and please do not hesitate to contact me if there is anything
>> further that you may need.
>>
>> Marisol Garfias |Las Vegas Showroom /Account Manager
>> Cell:818.322.7850 PST
>> Office Hrs: M-F 8am-5pm PST
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: <[email-masked]>
>> Date: Thu, Nov 2, 2023, 1:13 PM
>> Subject: Confirmation - Order Number D23B020F0A
>> To:  <[email-masked]>
>>
>>
>>
>>
>>  <https://www.designerliving.com/>
>>
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>> NEW <https://designerliving.com/products/new/f8-o1-i1>     |     BEDDING
>> <https://designerliving.com/showcases/bedding/1>     |     FURNITURE
>> <https://designerliving.com/showcases/furniture/2>     |     HOME DECOR
>> <https://designerliving.com/showcases/home-decor/4>     |     SALE
>> <https://designerliving.com/sale>
>> BEDDING | FURNITURE | HOME DECORNEW | SALE
>>
>>
>> Thank you for your order marisol.garfias !
>> Visit Your Account <https://www.designerliving.com/Member/Orders> for
>> more information on your order status, rewards, gift card balance, and more.
>> Need to make a change to your order? Go to Your Account
>> <https://www.designerliving.com/Member/Orders> within 30 minutes of your
>> purchase to edit your order information.
>> Need to get in touch with our Customer Service Team? Email
>> [email-masked] or call 1.888.879.8790  (MON - FRI, 10:00 AM -
>> 6:30 PM EST AND 7:00 AM - 3:30 PM PST).
>> If you want to exchange or return your product(s), please see our Return
>> Policy <https://www.designerliving.com/content/returns/4>.
>> If you want more information, please see our FAQ
>> <https://www.designerliving.com/content/help-faq/5>.
>> Thank you for shopping with us.
>> Designer Living
>>
>> Order Summary
>> Order Date:  2023-11-02T20:13:02.0100000|Order #: D23B020F0A
>> Shipping Address:
>> Antonio Garfias
>> 5659 1/2 Willowcrest Ave
>> North Hollywood, CA, 91601
>> US
>> 818-284-8615
>> [email-masked]
>> Shipping Method:
>> Free Shipping
>>
>>
>>
>>
>> Items
>> Regular Price: $498.26
>> Discount: -$283.27
>> Coupon: -$107.50
>> Sales Tax: $11.02
>> Shipping Fee: $0.00
>> Require Signature: $0.00
>>
>> Order Total: $118.51
>> Designer Living Dollars: -$0.00
>> Voucher or Gift Card: -$0.00
>> Charged $118.51
>>
>>
>>
>>
>> <https://www.designerliving.com/products/madison-park/grace-abstract-wave-area-rug/b31/14253#!id/774758>
>>
>> Grace Abstract Wave Area Rug
>>
>> Madison Park
>> SIZE:6x9'  COLOR:Blue
>>
>>
>> QTY:1TOTAL:$107.49
>>
>>
>>
>>  <http://www.designerliving.com>
>>
>>
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>> ©2022 Designer Living Inc.
>
>