On Tue, = Sep 26, 2023 at 6:20=E2=80=AFAM Rohit Batra <c-46DF021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:<= br>

Hi Team,

Thanks for your great assistance!! We will not= ify you once we receive the refund.

Need to check = how to return the item?

On Mon, Sep 25, 2023 at 5:56=E2=80=AFPM Desig= ner Living Inc. <s-46DF021B9CC44554AB1= 06554D712FD86@relay.walmart.com> wrote:
Hello Rohit-

=C2=A0

We have su= ccessfully refunded your order no:=C2=A0200011196366088. Po no:=C2=A010882= 5949522634. Please allow 2-3 days for the refund to reflect on your account. We apologize for the circumstances.

=C2=A0

Sincerely,

Kyle

Designer Living

info@designerliving.com

On Tue, Sep 26, 2023 at 5:34=E2=80=AFAM Rohit Batra &= lt;c-46DF021B9CC44554AB106554D712FD86@rel= ay.walmart.com> wrote:
Hi Team,

Yeah sure!!

It was placed on 14th September2023.

On Mon, Sep = 25, 2023 at 5:25=E2=80=AFPM Designer Living Inc. <s-46DF021B9CC44554AB106554D712FD86@relay.walmart.com> wr= ote:
Hello Ro= hit-

May we ask when the order was made? Thank you.
=
Sincerely,
Kyle
Designer Living
info@desi= gnerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Team,
we are unable to proceed through walmart account that's the rea= son we are reaching out to you.

Please find the below scre= enshot for=C2=A0your reference

While i clicked on "start a return" it shows us "contact to th= e seller"

=

If I were able to=20= process the return through my Walmart account, I wouldn't contact you h= ere.

I understand that returning the item is customer resp= onsibility but while I=C2=A0placed my order, I noticed that Walmart offers = a generous 90-day return policy, which was one of the reasons I chose to sh= op with Walmart.=C2=A0

when I attempted to initiate a retu= rn for an item from my order, I discovered that I am=C2=A0not able to raise= =C2=A0the return from my account.=C2=A0

I must admit that = I was unaware of this aspect of the return process, as it was not explicitl= y mentioned during the order placement. Hence i am requesting your support = and assistance
in providing a return label for either UPS or FedEx. This= will greatly facilitate the return process, allowing me to drop off the it= em conveniently and ensuring a smoother experience for both of=C2=A0us.
=

In future, we will=C2=A0be more mindful and take care of such= matters before placing the order

On Mon, Sep 25, 2023 at = 3:46=E2=80=AFPM Designer Living Inc. <= s-46DF021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:
=
Hello Rohit-
=C2=A0
We have complet= ed the investigation. Walmart confirmed that the order is inside Designer Living a= nd Walmart return policy and you can process your return in your Walmart accou= nt. Kindly proceed to your Walmart account so that you can proceed with the return.=C2=A0Please note return shipping/label is the customer=E2=80=99s responsibility.=C2=A0
=C2=A0
Sincerely,
Kyle
Designer Living
info@desi= gnerliving.com=C2=A0

On Tue, Sep 26, 2023 at 2:22=E2= =80=AFAM Rohit Batra <c-46DF021B9CC445= 54AB106554D712FD86@relay.walmart.com> wrote:
Hi Team,

Awaiting for= the reply.

On Sat, Sep 23, 2023 at 4:41=E2=80=AFPM Ro= hit Batra <rohit.batra.er@gmail.com> wrote:
Hi Team,

I we= nt to the FedEx warehouse today and they are not accepting the=C2=A0package= without a return label.

I kindly request your support in = providing a return label for either UPS or FedEx. This will greatly facilit= ate the return process, allowing me to drop off the item conveniently and e= nsuring a smoother experience for both of us.

I appreciate your atte= ntion to this matter and your assistance in resolving it. Your prompt respo= nse and support will go a long way in enhancing the overall shopping experi= ence for Walmart customers.

If there are any specific details or doc= umentation required from my end to facilitate the return label issuance, pl= ease let me know, and I will provide them promptly.

Thank you for yo= ur understanding and cooperation.

On Fri, Sep 22, 2023 at 5:1= 5=E2=80=AFPM Designer Living Inc. <s-4= 6DF021B9CC44554AB106554D712FD86@relay.walmart.com> wrote:
Hello=C2=A0Rohit-
<= br>
Thank you for your email. Kindly follow the process that I have p= rovided you and input the return number in the packaging. Then you can drop= off the package to a FedEx warehouse in your area. We will then process th= e refund once we receive the product. Also upon further investigation, your= order no:=C2=A0200011196366088/ PO no:=C2=A0108825949522634 is inside the = Walmart and Designer Living 30 day return policy. So you will be able to pr= ocess a return request through your Walmart account for this order.
<= br>
Sincerely,
Kyle
Designer Living
info@desig= nerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Team,

When I initially placed my order, I noticed that Walmart offers a gene= rous 90-day return policy, which was one of the reasons I chose to shop wit= h Walmart. However, I recently encountered an issue related to the return p= rocess that has left me seeking some assistance.

To my surprise, whe= n I attempted to initiate a return for an item from my order, I discovered = that I am=C2=A0not able to raise=C2=A0the return from my account.=C2=A0
=

I must admit that I was unaware of this aspect of the return = process, as it was not explicitly mentioned during the order placement.
=
In light of this situation, I kindly request your support in providing = a return label for either UPS or FedEx. This will greatly facilitate the re= turn process, allowing me to drop off the item conveniently and ensuring a = smoother experience for both Walmart and the customer.

Additionally,= I would like to suggest that Walmart consider making this aspect of the re= turn policy more visible and transparent to customers during the order plac= ement process. Clear communication about return shipping responsibility wil= l help customers make informed decisions before finalizing their orders.
I appreciate your attention to this matter and your assistance in reso= lving it. Your prompt response and support will go a long way in enhancing = the overall shopping experience for Walmart customers.

If there are = any specific details or documentation required from my end to facilitate th= e return label issuance, please let me know, and I will provide them prompt= ly.

Thank you for your understanding and cooperation.

=
On Fri, Sep 22, 2023 at 3:16=E2=80=AFPM Designer Living Inc. <= ;s-46DF021B9CC44554AB106554D712FD86@relay= =2Ewalmart.com> wrote:
<= blockquote class=3D"gmail_quote" style= =3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding= -left:1ex">
Hello Rohit-
=C2=A0
Thank you for your email. You= r return number is R239220007. Please write these numbers on the outside of= the box.=C2=A0 Please note return shipping is the customer=E2=80=99s respo= nsibility.=C2=A0 Once the return tracking number becomes available email it= to info@designerliving.com.=C2=A0 Thank you.
=C2=A0
P= lease be advised once a return has been received, our warehouse inspects al= l returns, to ensure that items are not damaged etc. and are in their origi= nal packaging.=C2=A0=C2=A0They will then process the paperwork and forward = onto our Customer Service team to process the refund.=C2=A0=C2=A0The whole = process takes approximately 15-20 business days.=C2=A0=C2=A0Once your refun= d has been processed you will be notified by email.
=C2=A0
RETU= RN TO:

550 Northport Parkway, Port Wentworth, GA, 31407, U= nited States
=C2=A0
Best Regards,
Kyle
Designer Liv= ing
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

<= /p>
Hi Team,

we are unable to do it from walmart applica= tion that's the reason we are reaching out to you.

Cou= ld you please help us to raise the return for this item.

<= br>

On Fri, Sep 22, 2023 at 9:58=E2=80=AFAM Designer Livin= g Inc. <s-46DF021B9CC44554AB106554D712= FD86@relay.walmart.com> wrote:
Hello=C2=A0Rohit/ Walmart-

Thank yo= u for your email. We=C2=A0apologize that this item did not meet your expect= ations. Kindly proceed to your Walmart account to process a return request.=

Sincerely,
Kyle
Designer Living
in= fo@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designe= r Living Inc.,=C2=A0

Rohit Batra wants to connect with you= for the order below:

Customer Order Number:=C2=A0 200011196366088
Purchase Order No:=C2=A0= 108825949522634
Reason for Contact: =C2=A0Initiate= a return
Item name/number:=C2=A0 Comfort Spaces Pi= ntuck Faux Silk Queen Comforter Set with Bed Skirt and D=C3=A9cor Pillow, T= aupe 5 Pieces/252091894

Customer Message:
Didn't like the product, so wanted to return it and it i= s unused

What you need to do now:
1= =2E Reply to this message to contact th= e customer, and do so within 48 hours,= per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,=C2=A0
Your Walmart Customer Care Team

=